Practice Manager

Join Our Forward-Thinking Team Transforming Mental Health

**Position**: Permanent Practice Manager

**Location**: Baulkham Hills, Australia
**Employment Type**: Full-Time (38 hours per week, Monday to Friday)
**Salary**: Above Award Rate Pay - $80,000 to $100,000

About Next Step Psychology & Counselling

Located in Sydney's North West, Next Step Psychology & Counselling is renowned and leading in mental health care, dedicated to empowering individuals to THINK, FEEL, and LIVE BETTER. Our comprehensive mental health services span in-person support at our Next Step Norwest Offices, In-Home services, and global Telehealth appointments via our cutting-edge online platform.

We are a dynamic and expanding organization looking for an experienced Practice Manager to join our innovative team. This pivotal role is designed to support and uplift individuals facing mental health challenges that impact their everyday lives.

About the Role

The Practice Manager will play a crucial role in overseeing, establishing, and optimizing daily operations across our In-Home, Office, and Online services, ensuring efficiency and promoting growth. Reporting directly to the directors, this position is vital for maintaining smooth operations and delivering exceptional mental health services.

Tasks

**Key Responsibilities**:

- Overseeing daily operations, including client support, accounts, and HR functions.
- Developing and refining systems, procedures, and infrastructure to enhance performance.
- Ensuring a safe and healthy work environment by adhering to organizational compliance standards and procedures.
- Leading and managing the administration and client service area, including project management, scheduling, recruitment, and training.
- Collaborating with directors to forecast and manage operating expenses.
- Coordinating client scheduling in partnership with psychologists.
- Maintaining accurate client records in current CRM system.
- Managing confidential information and records in accordance to organizational, and external governing groups policies and protocols.
- Developing and sustaining relationships with partner providers and stakeholders.
- Ensuring compliance with legal requirements, including occupational health and safety, privacy, and equal opportunity regulations.
- Representing the Next Step Psychology & Counselling brand with professionalism.

**Requirements**:
About You

You are a client-focused, operationally-savvy professional with a strong business acumen. You have a proven track record in a similar role, such as Practice Manager, Health Operations, or NDIS Operations.

**Skills and Qualifications**:

- Exceptional organizational abilities, with the foresight to anticipate the needs of clients and team members.
- Meticulous attention to detail.
- Excellent time management skills, with the ability to prioritize and adapt to changing priorities.
- Strong decision-making capabilities.
- Technological proficiency, including troubleshooting and exploring new software.
- Leadership and team management skills.
- Outstanding communication skills, both with team members and clients.

**Personal Traits**:

- Problem-solving mindset, capable of troubleshooting and resolving issues efficiently.
- Empathy and approachability, able to engage with clients on a personal level.
- Initiative and a proactive attitude.
- Ability to remain calm under pressure in a fast-paced environment.

**Selection Criteria**:

- Proven experience in a similar role (Practice Manager, Health Operations, or NDIS Operations).
- Strong customer service background with a demonstrated customer-focused approach.
- Experience in operations and business management.
- Knowledge of project management principles and practices.
- Excellent IT skills.
- Demonstrated leadership and teamwork abilities.
- Ability to build and maintain customer and stakeholder relationships.
- Excellent communication and documentation skills.

**Benefits**:
**Benefits include**:

- competitive salary.
- working with an amazing team.
- opportunity to establish a practice and take it to the next level.
- genuinely adding value to your career.
- working in the Norwest Business Park.
- parking available onsite.
- close proximity to cafes, restaurants, hotels, Virgin gym, and public transport.

Australian Citizens and Permanent Residents only.

Please add the phrase 'I'm in' at the top of your cover letter.