End User Support Analyst

5 days ago

Rydalmere, Australia Thales Full time

At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive - and that it’s all driven by human intelligence.

Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and we challenge what’s possible.

From manufacturing and engineering to cybersecurity and space, we’re driving progress in some of the world’s most important industries - and working together to build a future we can all trust.

**Our Benefits**:

- Competitive remuneration + Super
- Fitness Passport Discount - Access to a network of Gyms across AUS.
- Employee discounts with a number of affiliates (Travel, Car hire, Tech, Medical Insurance)
- Modernised Paid Parental Leave
- Veterans Leave
- Novated Lease options
- Family support through our partnership with Parents at Work
- Personal & professional training development opportunities

**Your Role: End User Support Analyst**

Join our dynamic team and play a key role in providing top-tier ISIT End User Support across the Greater Sydney Area, with occasional interstate travel. Initially based in Sydney Olympic Park. You'll be the go-to person for Level 1 and Level 2 support, assisting our customers both remotely and face-to-face.

As a Defence security clearance is required for this role, applicants must be Australian citizens and eligible to obtain and maintain an appropriate clearance.

**Key Responsibilities**:

- Provide Level 1 and Level 2 support for desktop hardware, mobile devices, software, and peripheral devices.
- Build desktops and assist with stock control and shipping
- Log, monitor, and track service requests and incidents using ServiceNow.
- Contribute to the development and maintenance of the Knowledge Base.
- Support and maintain desktops, mobile phones, and other peripherals, including hardware and software upgrades.

**Your Skills**:

- Minimum 1 year of experience in a customer-focused technical support role.
- May have recently completed tertiary qualifications in a related field.
- Strong time-management and independent working skills.
- Excellent communication skills and the ability to interact with all levels of the organization.
- Eager to learn new skills and advance your career.
- Basic understanding of Active Directory, DNS, DHCP, and group policy.
- Must possess a C Class driver’s license and be willing to travel between sites.

**Desirable Skills**:

- Tertiary or professional qualifications in IT.
- Familiarity with ITIL methodology and network infrastructure.
- Experience using ServiceNow or similar ITSM tools.

**WE ENCOURAGE YOU TO APPLY**

It’s easy to dismiss the perfect opportunity if you don’t see yourself as the perfect fit. If this role feels right - no matter your background or personal circumstances - please introduce yourself or join our community. We’re committed to supporting a diverse workplace, and that starts here.

We’re proud to be endorsed by WORK180 as an Employer for All Women, but we know there’s always more we can do. We’ll continue to foster industry partnerships, employee resource groups (ERGs) and development opportunities to make Thales a genuinely equitable employer, for everyone.

Read more about our WORK180 endorsement.

  • End User Support Coordinator

    6 hours ago

    Rydalmere, Australia Thales Full time

    At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive - and that it’s all driven by human intelligence. Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and...

  • IT Support Analyst

    1 week ago

    Rydalmere, Australia Peoplebank Full time

    Location: - Rydalmere- Job Type: - Contract- Posted: - about 3 hours ago- Contact: - Pravin Manandhar- Discipline: - General IT - Reference: - 261264**About the Company**: Our client is a leader who provides services with leading capabilities in digital, cloud, and security space. They offer Strategy and Consulting, Technology and Operations...

  • End Point Technology Team Lead

    2 days ago

    Rydalmere, New South Wales, Australia Thales Full time $120,000 - $180,000 per year

    At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – and that it's all driven by human intelligence.Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and we...

  • SAP SD Functional Analyst

    2 days ago

    Rydalmere, New South Wales, Australia IDEXX Full time $100,000 - $140,000 per year

    SAP COE is the essential IT unit at IDEXX, and SAP is the brain behind all the business logic for global operations and growth. Global SAP COE builds, maintains and runs this brain through single ERP instance. Our team of about 100 Architects, Analysts, Developers, Administrators and Security Analysts is spread across North America, Europe, and Asia...

  • Supply Chain Finance Analyst

    5 days ago

    Rydalmere, New South Wales, Australia Hunter Douglas Full time $80,000 - $120,000 per year

    Hunter Douglas is the world's leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we've defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial...

  • Supply Chain

    1 week ago

    Rydalmere, Australia Protech Warehousing & Manufacturing Full time

    **Rydalmere**: - **Great working culture**: - **Excellent salary on offer** Seeking an experienced **Supply Chain & Logistics Analyst **with strong skills in Business Intelligence to join a leading supplier of electrical solutions. You will play a crucial role in supporting the transformation agenda in Australia & NZ. **Key responsibilities;** - Drive...

  • Supply Chain

    1 week ago

    Rydalmere, Australia Protech Warehousing & Manufacturing Full time

    Seeking an experienced **Supply Chain & Logistics Analyst **to join a leading supplier of electrical solutions. You will play a crucial role in supporting the transformation agenda in Australia & NZ. **Reporting directly to the General Manager of Supply Chain, you will be responsible for the following;** - Drive continuous improvement initiatives across the...

  • Desktop Administrator

    2 weeks ago

    Rydalmere, Australia Thales Full time

    We’re inventing the future, right here, right now, at Thales. We design the critical security solutions of tomorrow by combining the curiosity to explore, the intelligence to question and the vision to create. Together we solve complicated problems by combining our experience in the market with our leading research and development capabilities. A great...

  • Financial Analyst

    5 days ago

    Rydalmere, Australia IDEXX Full time

    The Opportunity Reporting to the Regional Finance Manager - Australia & New Zealand, we are looking for an analytical guru with ambition and flair to become a trusted partner in the role of our newest Financial Analyst based in Sydney. This is a key role which sits at the Australian & New Zealand Management Team table and partners business wide to drive...

  • Finance Analyst

    6 hours ago

    Rydalmere, Australia Rheem Australia Pty Ltd Full time

    **Finance Analyst - Sales & Marketing**: - Finance | Rydalmere, NSW - Closing date: 28/11/2025 **About us** Rheem is a global manufacturer of heating, cooling and water heating equipment, we’re innovating new ways to deliver a great customer experience while saving energy, water and supporting a more sustainable future. At Rheem, we believe that great...