Change Manager
18 hours ago
Change Management is a key process defined under the ITIL framework. The aim of Change Management is to control the lifecycle of all Changes. The primary objective of the process is to enable beneficial Changes to be made with mínimal risk and impact.
**_ Process Development: _**
- Ensure that change control policies, processes, and standards are implemented
- Ensure that change control policies, processes, and standards are complied with and all parties understand the requirements of the process and policies
- Manage change activity to ensure mínimal impact to the customer through the use of effective change control policies, processes, and standards.
- Assist with the development and implementation of Change Control processes
**_ Day to Day Responsibilities_**
- Daily co-ordination of customer and vendor changes with affected parties, ensuring compliance to process.
- Preparation of and chairing Change Advisory Board, Technical Assessment Meetings.
- Creation and distribution of notifications for major impact changes.
- Producing and publishing a daily schedule of changes to ensure visibility of change activity occurring.
- Suggest necessary changes to and assist in any UAT testing of the Change Control system.
- Provide compliance measurement and reporting against the change policies, standards and processes.
- Ensure changes to the Change Management process are clearly defined and communicated to the user base.
- Ensure issues relating to change management are reviewed and remedial action recommended.
**_ General Activities_**
- Client and Vendor relationships are managed in a professional manner.
- Act as a role model in the implementation of policies, standards and practices.
- Ensure all work is carried out in full accordance to appropriate policies and procedures including, but not limited to, those concerned with security, change control, health and safety, quality, risk and asset management and incident reporting.
- Manage personal workload through workflow planning and prioritization.
- Support and communicate within and across the Customer, vendor and DXC Teams.
- Provide timely feedback to senior management regarding issues affecting quality of service to Clients
- Support and coach DXC staff in the use of the DXC Change Management Processes
- Participate in local and regional meetings in relation to Change Management
- Delivering quality by adherence to the DXC methodologies
- Maintain documentation of policies and procedures and timeframes relating to Change Management for APJ
- Identify and complete required personal development training / education programs
- Team and Change meetings are attended and actions followed through
**Qualifications / Experience & Skills Requirements**
- Tertiary qualifications and/or relevant operational IT and business experience.
- ITIL Foundations Certificate
- Sound knowledge of and/or experience in the use of Change Management Processes.
- Experience with Infrastructure delivery
- General knowledge of Service Delivery Capabilities
- Must meet and maintain security clearance requirements of DXC and relevant client(s).
- Supporting the business / projects may require out of business hours involvement
- Occasional travel may be required in order to support business
- Sound knowledge of and/or experience in the use of Change Management Processes
- Knowledge of Service Management tools
- Facilitate Meetings
- Excellent communication skills (written and oral), with experience interacting with all levels of management
- Time Management skills
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