Workforce Planning Specialist

2 days ago

Docklands, Australia Medibank Full time

**You’re only human.**

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.

**The Opportunity**

At Medibank we are committed to connecting our customers with local agents to provide localised help and support in the moments that matter most.

We are seeking a dedicated Workforce Planning Specialist to join our dynamic Workforce Optimisation Team. This is a permanent full-time role working from home.

In this role, you will play a key role in providing workforce planning and optimisation support to a set of specialised teams. You will collaborate closely with our forecasting specialists and frontline leaders to create and manage rosters, balance real-time resourcing against incoming demand, and identify insights and trends that will support continuous optimisation.

**Key responsibilities will include**:

- Lead the workforce management process for specific teams, ensuring optimal staffing levels to meet customer demand
- Collaborate with team leaders to create and publish effective rosters that align with service level targets
- Monitor real-time performance metrics and provide insights to balance incoming demand against available resources
- Identify trends and insights to enhance roster planning and operational efficiency
- Facilitate daily cadences with team leaders to report on performance and discuss insights
- Prepare and analyse reports to support data-driven decision-making

**About You**

To be successful, this role will need to utilise strong skills in verbal and written communication, effective stakeholder management through collaboration, experience with Genesys products (IVR, Contact Centre, WFM), strong attention to detail, and knowledge with key data metrics for contact centre environments and channels.

Other key skills we are looking for:

- Detailed understanding of Workforce Management Principles and Service Level Planning methodology is essential
- Expertise with WFP scheduling software is required
- Strong understanding of call routing and ability to recommend dynamic changes that improve service levels.
- A current understanding of information technology, telephony systems and other digital channels e.g., Messenger
- Previous experience in producing reports and analysing data within a professional environment is essential.
- Experience with the Genesys telephony and WFM platform and Outbound Dialler would be advantageous

**Imagine working with us**

We understand that work means different things to everyone... We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.

Imagine a workplace where work didn't feel like work. A workplace where you could shape when and where you work to have more impact. Where flexible working isn’t a buzzword, it’s a reality.

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could.

**Inclusion and Accessibility

  • Workforce Planning Specialist

    1 week ago

    Docklands VIC, Australia Medibank Full time $90,000 - $120,000 per year

    You're only human.It's a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.Are you a master of rosters, a data-driven...

  • Operations Manager

    2 days ago

    Docklands, Australia Wesfarmers Health Full time

    At Wesfarmers Health we strive to make health, beauty and wellness experiences simpler, more affordable and easier to access for all Australians. Our portfolio includes well-known names like Priceline and Priceline Pharmacy, as well as our medi-aesthetics brands, Clear Skincare Clinics and SILK Laser Clinics. In the digital space, we’re proud to have SISU...

  • Workforce Planning

    2 weeks ago

    Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Workforce Planning Analyst

    19 hours ago

    Docklands, Australia MLC Life Insurance Full time

    Are you committed to bringing your best to life every day? In 2025, MLC Life Insurance is embracing a new brand identity: Acenda. Under this new brand, we’re taking our long-standing heritage into a new era, empowering a brighter future with security and confidence. Our values-driven business strives for high performance and growth as we look towards...

  • Planning Systems and Process Specialist

    13 hours ago

    Docklands, Victoria, Australia Bega Group Full time $80,000 - $120,000 per year

    Be a key driver of planning innovationBlend tech and planning expertisePartner with passionate teamsOwn your impactThe RoleWe have an exciting role for an experienced Planning Systems & Process Specialist to join the tight-knit Planning Excellence team at Bega. This role will design, develop and deliver high-quality Supply & Materials Planning system and...

  • Planning Systems and Process Specialist

    13 hours ago

    Docklands, Victoria, Australia Bega Cheese Full time $90,000 - $120,000 per year

    If you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for usBe a key driver of planning innovationBlend tech and planning expertisePartner with passionate teamsOwn your impactThe RoleWe have an exciting role for an experienced...

  • Real Time Operations Specialist

    2 weeks ago

    Docklands, Australia Medibank Full time

    **You’re only human.** It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us. We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia. **The Opportunity** Reporting...

  • My Home Plan Specialist

    2 weeks ago

    Docklands, Victoria, Australia Resolve Finance Full time

    About UsResolve Finance is a multi-award winning and energetic finance brokerage, with continuous improvement and the customer journey at the forefront of everything we do. Our success and customer-centric approach can be attributed to the quality and passion of our people, as evidenced by Resolve been ranked within the Top 25 Brokerages nationally, since...

  • Available Job Opportunites

    2 weeks ago

    Docklands, Australia Rural Workforce Agency Victoria Full time

    **POSITION DESCRIPTION **POSITION**: Recruitment Coordinator - RWAV GP Locum Program **AREA**: Healthcare Access **REPORTS TO**: Team Leader - Health Professional Recruitment **DIRECT REPORTS**: Nil **CLASSIFICATION**: Level 4 **Who We Are** Since its inception in 1997, the Rural Workforce Agency Victoria (RWAV) has become a significant and successful...

  • Campaign Specialist

    4 days ago

    Docklands, Australia AGL Energy Full time

    Join the change. Together, we’ll make history. As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as...