Operations Manager

At Wesfarmers Health we strive to make health, beauty and wellness experiences simpler, more affordable and easier to access for all Australians.

Our portfolio includes well-known names like Priceline and Priceline Pharmacy, as well as our medi-aesthetics brands, Clear Skincare Clinics and SILK Laser Clinics. In the digital space, we’re proud to have SISU Health and InstantScripts—and most recently, we’ve launched our newest beauty retail brand, atomica.

**About us**:
InstantScripts is a leader in digital health, delivering safe, accessible, and efficient healthcare services across Australia. We are expanding rapidly and looking for a dynamic **Workforce Operations Manager** to join our team and help shape the future of healthcare.

**What you’ll do**:
As our Workforce Operations Manager, you will ensure InstantScripts has a high-quality, compliant, and engaged network of clinicians to support our growing services. In this newly created role, you will oversee the entire clinician workforce lifecycle—from sourcing and onboarding to compliance, scheduling, and engagement. You’ll play a critical role in aligning workforce strategies with organisational priorities and patient demand.

**Key Responsibilities**:

- **Workforce Planning & Sourcing**: Develop strategies to attract and retain clinicians nationwide.
- **Talent Acquisition & Onboarding**: Lead recruitment and onboarding processes to set clinicians up for success.
- **Compliance & Risk Management**: Ensure adherence to AHPRA, Medicare, and healthcare regulations.
- **Clinician Relationship Management**: Build strong relationships to foster engagement and retention.
- **Scheduling & Optimisation**: Oversee scheduling and use data to optimise workforce allocation.
- **Leadership**: Lead and mentor a team of specialists and coordinators, driving performance and collaboration.

**What you’ll bring**:

- Proven experience in healthcare workforce operations, recruitment, or scheduling. Alternatively, a background in a large GP clinic would be advantageous.
- Knowledge of AHPRA, Medicare, and compliance standards.
- Strong leadership and stakeholder engagement skills.
- Data-driven mindset with experience in workforce planning or HR systems.
- Ability to thrive in a fast-paced, evolving environment.
- Experience in telehealth or digital health, high-volume hiring, and working with AI or bespoke technology solutions is desirable.
- Tertiary qualifications in health administration, business, or related discipline (highly desirable).

**Why us?**
- Access to employee benefits across Wesfarmers including team member discounts at Bunnings, Kmart, Target, Officeworks, OnePass, Priceline and Clear Skincare Clinics.
- Ongoing professional development and career opportunities across the Wesfarmers Health Division and the broader Wesfarmers Group.
- Novated leasing options
- Access to our Employee Assistance Program (EAP) - available to all team members and their immediate family members, 24/7, 365 days a year
- Beautiful outdoor terrace for work and recreation.
- Food, coffee and health & wellbeing facilities onsite including a landlord operated gym
- Dedicated end of trip facilities (cycle racks, showers, lockers).

**Ready to make a difference?**

**Aboriginal and Torres Strait Islander Applicants**
- Wesfarmers Health aims to become an employer of choice for First Nations Australians, through investments that attract, empower and retain First Nations team members within our stores, distribution centres, clinics and corporate offices._
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- As part of the Wesfarmers group, we provide authentic support through a diverse range of programs and initiatives, designed to empower you on your journey towards personal achievement and professional advancement._