Workforce Operations Manager

Job no: 943687

Work type: Permanent / Full time

Location: Support Office - Docklands

From humble beginnings in downtown Bendigo to supporting Australian communities far and wide- Myer has always been a special place, transcending beyond just a place to work.

Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you're encouraged to be yourself, share your ideas and are entrusted to deliver your very best. Some might even say it feels like being "right at home".

• Exciting opportunity in our Retail Operations Team
• Be a part of a fast-paced, collaborative team
• Flexible hybrid role – Docklands based office & the comfort of your own home

Myer is looking for a Workforce Operations Manager who will lead the Workforce Management team to optimise store workforce operations, ensuring alignment with business goals and daily service metrics. This includes overseeing budgeting, scheduling, time and attendance and workforce analytics, while driving continuous improvement and financial accuracy. You'll play a key role in delivering insights to support strategic decision, leading cross-functional collaboration and enhancing the customer experience through effective workforce planning.

About the role:

• Provides leadership to the workforce management team in the areas of budgeting, scheduling, time & attendance and workforce analytics.
• Supports strategic business decisions by leading the workforce operations team to provide accurate analysis of Key Performance Indicators.
• Provides leadership to maintain accurate financial record keeping systems for invoice management, accruals & financial journal processing.
• Collaborates & builds effective relationships with other business leaders in support office & stores including Store Management, Finance, IT, Retail Support & Suppliers.
• Proactively leads continuous improvement of the Workforce Operations team by providing coaching and leading the development of the team.
• Leads investigation of schedule adherence & forecast variances and recommends changes to enhance forecast accuracy and effectiveness.
• Leads projects to deliver positive profit outcomes and enhance customer experience in stores.
• Driving profitable outcomes in salary spend by delivering accurate costings of all store workforce activities.
• Communicates company policies & procedural information to teams, ensuring operational compliance with policy.

About you:

• Sound understanding of workforce planning principles and systems in the areas of budgeting, forecasting, scheduling, time & attendance and workforce analytics.
• Previous experience in UKG / Kronos timekeeping systems preferred.
• Previous experience managing a team of direct reports.
• Advanced competency in Microsoft suite.
• Advanced ability to interpret and use complex data to drive outcomes and influence key business stakeholders.
• Tertiary education in a relevant field such as business, commerce, analytics or finance is desirable.

Benefits to you:

• Generous team member discounts on all Myer products, including team-member exclusive discounts.
• Access to lifestyle leave and volunteer leave – arrange work around your life, not life around work.
• A supportive leadership and team network to set you up for success.
• Career growth and succession opportunities across the business.

Here, you're not only an employee. You're a valued Team Member with real dreams that we want to help you chase, no matter how big or small. At Myer, we're all about making your work life meaningful. We want you to experience life's special moments fully, which is why we take pride in offering balance and flexible options to get you to where you want to be.

Wherever you are and wherever you're going, we'll meet you there and get you to your destination. With your enthusiasm and our support, we're fully committed to helping you thrive and flourish. The future lies in your hands.

Welcome Home

Aust. Working Rights: To be eligible to apply for this job, you must have Australian working rights. For further information contact the Australian Department of Immigration.

Equal Opp. Employer: We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve.

Agency note: Myer Pty Ltd does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. Any candidates submitted in an unsolicited manner, will be considered a direct candidate application to Myer and no fee will be payable.

Applications close: 15 Sep 2025 AUS Eastern Standard Time