Program Manager

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**About Us**

Looking for a company that inspires passion, courage and imagination, where you can be part of the team shaping the future of global commerce? If you’re interested in joining a purpose driven community that is dedicated to creating an ambitious and inclusive workplace, join eBay - a company you can be proud to be a part of.

eBay Inc. is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes.

**About the Opportunity**

We’re hiring an experienced, hands-on Program Manager to support regional execution of and feedback into global program plans. This role is the single-market lead who will coordinate shipping, marketing, regulatory/compliance, and other domain alignment in the Australian market for key programs, driving these with the global cross-functional teams while representing the Australian customer. They will then translate the central go-to-market (GTM) playbook into locally-relevant execution, drive cross-functional execution with commercial and back-office teams, and act as the day-to-day lead for AU market priorities and blockers.

**Key responsibilities**:

- Local GTM execution & adaptation
- Translate and operationalise central GTM playbooks for Australia; adapt customer propositions, channel plans, and launch checklists to local market dynamics.
- Build and maintain an AU GTM delivery plan with clear owners, milestones and success metrics.
- Shipping & logistics leadership
- Own program shipping and fulfilment operational readiness for AU: partner with ops, carriers and 3PLs to ensure reliable SLAs, fulfilment cost control, and clear customer communications.
- Drive solutions for returns, last-mile exceptions, and cross-border shipping considerations relevant to AU consumers and sellers.
- Marketing & demand generation
- Coordinate local marketing execution (performance, CRM, partnerships, marketplace promotions) to meet acquisition and revenue targets.
- Localise creative and messaging; manage campaign prioritisation and measurement with central and local marketing teams.
- Australia customer & market expertise
- Surface customer insights and test learnings to product, analytics and central GTM teams to iterate offers and features.
- Compliance & regulatory coordination
- Ensure commercial activities and operational flows adhere to Australian regulatory requirements (consumer protection, tax/GST implications, product regulation), working closely with Legal & Compliance.
- Maintain audit-ready documentation for market launches and support compliance reviews.
- Integration & program delivery
- Act as the AU POC for integration milestones, escalate blockers, and provide weekly status updates to internal stakeholders.
- Maintain business requirements documents (BRDs), execution trackers, risk logs and playbooks for AU; ensure documentation is kept as the single source of truth for local activities.
- Stakeholder & vendor management
- Manage relationships with key external partners (carriers, marketing agencies, payment providers) and internal cross-functional stakeholders to unblock delivery and optimise costs.
- Negotiate SLAs and monitor vendor performance against KPIs.

**Required experience & skills**:

- 6+ years experience in commercial operations, program management, or GTM roles with P&L/market launch exposure (experience in marketplaces, e-commerce or retail strongly preferred)
- Demonstrated ownership of shipping/logistics operations (carrier/3PL experience or close partnership)
- Track record running local marketing programs (performance and brand/partnerships) and measuring ROI
- Knowledge of the Australian consumer/regulatory environment and ability to work with Legal/Compliance to operationalise controls
- Excellent cross-functional program and stakeholder management skills; able to coordinate technical, operational and commercial teams
- Data-driven, metrics-oriented with strong analytical and problem-solving skills
- Comfortable making decisions in ambiguity and operating at pace

**Nice-to-haves**:

- Previous integration playbook experience
- Experience with payments and returns flows in Australia
- Prior experience at or with mul