Customer Service Representative

2 weeks ago

Melbourne, Australia The Toro Company Full time

**The Role**

An opportunity exists for an experienced Customer Service Representative to join our business, based at our Braeside site, VIC. Reporting to the Customer Service Manager Equipment & Parts, this position is responsible for providing frontline sales support to all equipment customers including golf, sports fields & grounds, LCE, construction, commercial and consumer dealers.

**Responsibilities**

This position is responsible for:

- Establishing and maintaining excellent business relationships with Toro account holders, end-users and Toro colleagues.
- Communicating with dealers and end user customers, receiving orders, processing credits and providing product advice in order to facilitate, maximize and sustain sales.
- Promoting the sale of new or additional products through sales incentive programs to grow the Toro Parts business.
- Handling customer complaints in a professional manner with a focus of maintaining successful business relationships and resolving issues promptly.
- Provide assistance when required in the processing of warranty registration cards and warranty claims from dealers, including customer concession and transit damage claims.

**Skills and Experience**

The ideal applicant will possess;
- A minimum of two years’ experience in a customer service role in a fast paced environment.
- Sales, persuasiveness and negotiation skills.
- Customer driven with a focus on Customer Satisfaction in order to achieve common goals.
- Excellent PC and ‘Microsoft Office’ literacy.
- Excellent numeracy and literacy skills.
- SAP experience desirable
- Highly organized and demonstrates a flexible and proactive approach to the work environment.

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