Administrative Support

6 days ago

Sydney Western Suburbs, Australia NSW Department of Customer Service Full time

**Administrative Support Officer** = SafeWork NSW Right to Information Team

Permanent/ongoing role
Gosford or Parramatta location - hybrid working

**About Us**

The Right to Information Team is responsible for overseeing SafeWork NSW’s statutory responsibilities under the Government Information (Public Access) Act 2009 (GIPA Act).
This role is responsible for providing administrative support services to facilitate the operation of the Right to Information Team.

**About the Role**

This role is based in a high volume, fast paced and front-line structured environment. The position holder will provide various administrative services, including but not limited to, records management, acknowledgement of requests for information under the GIPA Act, routine correspondence, collecting and compiling information, responding to customer enquiries.

**Key Responsibilities**:

- Provide professional customer service to the public while meeting required timeframes.
- Responding to enquiries and escalating issues as required, to ensure the provision of accurate information.
- Maintain accurate records to ensure current and relevant information is available.
- Prioritising workflow in a high-volume environment where information from multiple internal and external sources needs to be considered.

**Key Challenges**:

- Delivering multiple administrative support activities and services in line with agreed standards, timeframes, and milestones, given tight legislative timeframes and the need to maintain confidentiality, accuracy and attention to detail.
- Meeting competing priorities while ensuring customer and/or business needs are met.

**To be successful in this role, you will**:

- Possess outstanding organisational and time management skills
- Thrive in a busy work environment
- Pride yourself on attention to detail and possess the ability to meet deadlines
- Have the ability to adapt and be fluid with work style
- Strong customer service skills and the ability to respond quickly to customer needs.

**Applicants are requested to provide**:

- current resume / curriculum vitae (CV) (maximum 5 pages)
- cover letter (maximum 2 pages)

Salary Grade 3/4, with the base salary for this role starting at $82193 base plus superannuation

**Closing Date: 11th March 2025 [9:59am]**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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