Debt Resolution Officer

3 days ago

Brisbane, Australia Queensland Government Full time

**The Queensland Revenue Office (QRO) is currently recruiting for multiple AO4 Debt Resolution Officers within the Revenue Contact Centre and Collections division. A vacancy also exists with the State Penalties Enforcement Registry (SPER) division. Based in our Brisbane office, you will work in a collaborative team to deliver excellent debt resolution and collection services. Adopting a client centric approach, you will engage with clients and negotiate outcomes in challenging circumstances, including resolving escalations from within the team.

Your typical day as a Debt Resolution Officer may include:

- Working with debtors to resolve outstanding debts and providing information on how to meet compliance and obligation requirements - this involves inbound and outbound correspondence
- Negotiating and managing payment arrangements with debtors
- Initiating legal or administrative enforcement action when voluntary compliance fails
- Assisting in developing strategies to improve debt recovery and taxpayer compliance

To be successful in this role, you will need to demonstrate:

- Resilience, patience and persistence and the ability to remain calm in challenging negotiations.
- A strong working knowledge of digital and data technology/systems.
- High level of interpersonal and influential communication skills within a client-focused environment.

We welcome applicants to share with the contact officer any health condition, disability, and/or cultural/linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process.

If you are interested in this role - click 'Apply' to be redirected to the full advertisement, including role description and contact details.

Applications may remain current for 12 months after the closing date of the vacancy and may be used to fill identical or similar roles.

Job Ad Reference: QLD/659704/25

Closing Date: Thursday, 25 September 2025
This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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