External Resolutions Specialist

3 days ago

Brisbane, Australia Smith and Co Full time

Competitive salary, benefits and hybrid work model
- Work for an industry leader with growth opportunities
- Stunning location and office fit-out

Our client is one of Australia’s largest privately-owned companies in the finance space and they are wanting to grow out their Resolution’s team. If successful you will be working alongside a diverse and energetic team to deliver a best-in-class approach to customer experience.

**The Role**:

- Working with portfolios from major Australian institutions
- Use high level negotiation skills to come up with resolutions for each unique customer situation
- Investigate and respond to customer complaints and disputes focused on factual and fair reviews
- Liaise with internal and external stakeholders to find win-win resolutions for customers
- Negotiate suitable options to settle accounts while providing an exceptional customer experience
- Role model fair and ethical practices

**The Perks**:

- Challenging role, with the ability to positively impact the lives of everyday Australians
- A workplace culture of autonomy, collaboration, and supportive leadership
- Fully funded Employee Assistance Program for you and immediate family members
- In-house complimentary barista - coffee delivered to your desk
- Prior experience in the dispute resolutions or customer care spaces preferably in the finance, debt or banking spaces.
- Flexibility and empathy in resolving disputes, and communicating with customers
- Has a high level of problem-solving ability
- Has a strong alignment to fair and ethical business practices
- Works well under pressure with a logical and pragmatic approach
- Strong attention to detail with professional communication skills - verbal and written

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