Account Manager

2 weeks ago

Port Melbourne, Australia The Grid Corporation Full time

**About Us**:
We are a trust based and flexible Managed Service Provider (MSP) supporting a diverse range of Australian businesses. Our success is built on deep, trust-based relationships with our clients and a strong, solutions-driven engineering team. We’re not just tech support — we’re strategic partners. Now, we’re looking for a proactive Accounts Manager who shares that mindset.

**Position Overview**:
As an Accounts Manager, you’ll be the bridge between our clients and our technical team. This role isn’t just about sales or account maintenance — it’s about understanding our clients’ businesses, nurturing long-term partnerships, and working closely with our engineers to deliver tailored IT solutions that grow with their needs.

**Qualifications**:

- Proven experience in Account Management within an MSP.
- Strong knowledge of Technical concepts and solutions.
- Familiarity with **MSP** operations, service agreements, and billing cycles.
- Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively.
- An ability to understand what the client wants and connect on that level.
- Good communication skills, both written and verbal, with the ability to work with various teams and clients.
- Ability to maintain confidentiality and handle sensitive information with integrity.

**About You**:

- Proven experience in **account management** within an MSP.
- Exceptional communication skills — able to speak both "business" and "tech".
- Strong interpersonal skills with a natural ability to build trust and credibility.
- Comfortable working alongside engineers and understanding technical discussions.
- Highly organized, proactive, and solutions-oriented.
- A genuine desire to help clients succeed with technology as an enabler.

**Key Responsibilities**:

- **Develop and maintain strong, trust-based relationships** with a portfolio of clients.
- Serve as the **primary point of contact** for client inquiries, feedback, and escalations.
- Collaborate daily with engineers to ensure technical solutions align with client goals.
- Conduct **quarterly business reviews** (QBRs), roadmap sessions, and strategic planning.
- Proactively identify opportunities for service improvement and upsell based on real client needs — not pushy sales targets.
- Ensure contract renewals, project scopes, and SLAs are managed smoothly and transparently.

**Why Join Us?**
- Be part of a **tight-knit, collaborative team** that values authenticity and excellence.
- **No hard-sell culture** — our clients stay with us because we care.
- Flexibility to balance work and life.
- Career growth in a supportive and transparent environment.
- Work with clients who see IT as a strategic asset, not a cost center.
- Able to communicate the technical solution without needing specialists to assist.
- Ability to create presentations that are simple yet effective in communicating solution.
- Technical background in MSP world that helps your ability to build trust.

**How to Apply**:
Pay: $80,000.00 - $120,000.00 per year

**Benefits**:

- Employee discount
- Travel reimbursement

Schedule:

- Day shift

Work Authorisation:

- Australia (preferred)

Work Location: Hybrid remote in Port Melbourne, VIC 3207

  • Account Manager

    2 weeks ago

    Port Melbourne, Australia C.H. Robinson Full time

    As one of the largest global third-party logistics (3PL) providers, C.H. Robinson helps organisations around the world get the products they need, where and when they need them. We are the Oceania Region of C.H. Robinson’s Global Forwarding Division, with offices in Australia and New Zealand. We bring together our team of experts to solve logistic...

  • Account Manager

    5 days ago

    Port Melbourne, Australia Advance Vision Technology Full time

    **_Port Melbourne_**_, _**_Australia_**_ _** **Our Company**: Advance Vision Technology (AVTech) have been designing ICT innovations for over 30 years. Our team draws on decades of industry insights. Yet we remain nimble as we deliver strategic solutions to bolster businesses of all shapes and sizes. Our commitment to maximising client value has fuelled our...

  • Account Manager

    7 days ago

    Port Melbourne, Australia The Grid Corporation Full time

    **Account Manager** - **Career Growth Opportunity**: - Connect with clients - Experience in commuicating with clients - Managing relationships with clients - Communicate both remotely and in person with clients - Advance your knowledge of Technology - Port Melbourne Location - Immediate Start - Work can be hybrid **Your role as Account Manager**: This is...

  • Account Manager

    1 week ago

    Port Melbourne, Australia Scent Australia Full time

    Scent Australia is an industry leader in Scent Marketing, ambient air scenting services to an array of clientele, within both Australia and internationally. An exciting opportunity has presented itself to join our energetic, growing and dynamic team based in Port Melbourne, Victoria. **About the role**: The primary focus in this role will be to manage and...

  • Account Manager

    1 week ago

    Port Melbourne, Australia Workwear Group Full time

    **Use your excellent Account Management skills to grow a portfolio of existing accounts**: - ** Join a market leader in the corporate apparel space - Division of Wesfarmers**: - ** Want to work for a company that truly values workplace flexibility?** **About Us** Housed under the banner of Workwear Group, our three iconic brands - King Gee, Hard Yakka...

  • Key Account Manager

    3 days ago

    Port Melbourne, Australia C.H. Robinson Full time

    As one of the largest global third-party logistics (3PL) providers, C.H. Robinson helps organisations around the world get the products they need, where and when they need them. We are the Oceania Region of C.H. Robinson’s Global Forwarding Division, with offices in Australia and New Zealand. We bring together our team of experts to solve logistic...

  • Accounts Receivable and Accounts Payable Manager

    2 weeks ago

    Port Melbourne, Australia Total Tools Full time

    Port Melbourne VIC, Australia - Local Australian Owned Retail Brand - Supportive and friendly work environment - Hybrid role in a vibrant, team oriented culture reporting directly to the Financial Controller **Let's talk about you.** Total Tools are looking a for seasoned Accounts Payable & Accounts Receivable Manager to join a high performing finance team...

  • Key Account Manager

    1 week ago

    Port Melbourne, Australia Bright Food Asia Pacific Pty Ltd Full time

    **Introduction**: Calendar Cheese Company is Australia’s leading importer and distributor of domestic and international specialty cheese, caviar and premium dry goods, servicing premium retailers, restaurants & airlines, across Australia. We offer an extensive selection of quality cheeses, caviar and dry goods sourced from the best dairies, affineurs and...

  • Key Account Manager

    1 week ago

    Port Melbourne, Australia Bright Food Asia Pacific Full time

    **Introduction**: Calendar Cheese Company is Australia’s leading importer and distributor of domestic and international specialty cheese, caviar and premium dry goods, servicing premium retailers, restaurants & airlines, across Australia. We offer an extensive selection of quality cheeses, caviar and dry goods sourced from the best dairies, affineurs and...

  • Vic Account Manager

    5 days ago

    Port Melbourne, Australia Winc Full time

    **Account Manager (VIC)** **Winc** is a company that exists to inspire millions of people in Australia with new and better ways to work and learn. From office, school, facilities and safety essentials, services like print and marketing, to demonstrating what more is possible with our technology and workspace solutions, Winc has a wide product range that can...