Account Manager

7 days ago

Port Melbourne, Australia The Grid Corporation Full time

**About Us**:
We are a trust based and flexible Managed Service Provider (MSP) supporting a diverse range of Australian businesses. Our success is built on deep, trust-based relationships with our clients and a strong, solutions-driven engineering team. We’re not just tech support — we’re strategic partners. Now, we’re looking for a proactive Accounts Manager who shares that mindset.

**Position Overview**:
As an Accounts Manager, you’ll be the bridge between our clients and our technical team. This role isn’t just about sales or account maintenance — it’s about understanding our clients’ businesses, nurturing long-term partnerships, and working closely with our engineers to deliver tailored IT solutions that grow with their needs.

**Qualifications**:

- Proven experience in Account Management within an MSP.
- Strong knowledge of Technical concepts and solutions.
- Familiarity with **MSP** operations, service agreements, and billing cycles.
- Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively.
- An ability to understand what the client wants and connect on that level.
- Good communication skills, both written and verbal, with the ability to work with various teams and clients.
- Ability to maintain confidentiality and handle sensitive information with integrity.

**About You**:

- Proven experience in **account management** within an MSP.
- Exceptional communication skills — able to speak both "business" and "tech".
- Strong interpersonal skills with a natural ability to build trust and credibility.
- Comfortable working alongside engineers and understanding technical discussions.
- Highly organized, proactive, and solutions-oriented.
- A genuine desire to help clients succeed with technology as an enabler.

**Key Responsibilities**:

- **Develop and maintain strong, trust-based relationships** with a portfolio of clients.
- Serve as the **primary point of contact** for client inquiries, feedback, and escalations.
- Collaborate daily with engineers to ensure technical solutions align with client goals.
- Conduct **quarterly business reviews** (QBRs), roadmap sessions, and strategic planning.
- Proactively identify opportunities for service improvement and upsell based on real client needs — not pushy sales targets.
- Ensure contract renewals, project scopes, and SLAs are managed smoothly and transparently.

**Why Join Us?**
- Be part of a **tight-knit, collaborative team** that values authenticity and excellence.
- **No hard-sell culture** — our clients stay with us because we care.
- Flexibility to balance work and life.
- Career growth in a supportive and transparent environment.
- Work with clients who see IT as a strategic asset, not a cost center.
- Able to communicate the technical solution without needing specialists to assist.
- Ability to create presentations that are simple yet effective in communicating solution.
- Technical background in MSP world that helps your ability to build trust.

**How to Apply**:
Pay: $80,000.00 - $120,000.00 per year

**Benefits**:

- Employee discount
- Travel reimbursement

Schedule:

- Day shift

Work Authorisation:

- Australia (preferred)

Work Location: Hybrid remote in Port Melbourne, VIC 3207

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