Account Manager

Unique opportunity to join one of Australia's leading energy retailers
- We invest time in our people and help them chart their own career trajectory
- Flexible work options, competitive salary with generous leave benefits

**The world’s biggest challenge needs you, here.**

Big challenges require big solutions. And the transition to a net-zero world is about as big as it gets. Working at Shell Energy - one of Australia’s leading energy retailers - puts you at the heart of that endeavour.

**Be part of a team with the expertise and drive to succeed**

Based in
**Brisbane** or
**Melbourne**, the
**Account Manager** is responsible for expanding, retaining and providing excellent customer service to Shell Energy’s SME multi-site customer base in in the National Electricity Market. The primary focus will be to leverage your experience and industry relationships to execute the overall Shell Energy Sales Strategy, with a focus on winning new electricity and gas business and strengthening existing customer relationships.

With honesty, integrity and respect, you will:

- Account Manage a portfolio of C&I Gas customers across all major states;
- Achieve acquisition and retention targets as outlined in the incumbent's performance agreement;
- Identify sales opportunities and convert leads to contracts through phone and face to face selling;
- Negotiate retail gas agreements within risk management policies;
- Build and strengthen Shell Energy’s channel partner relationships;
- Run complex bids and tenders;
- Identify opportunities for process improvement and system development to deliver greater customer satisfaction and business efficiencies;
- Ensure operational business plans are deployed and Shell Energy Retail’s KPIs are achieved; and
- Support the retail electricity business on joint tenders and customer management.

**What you’ll bring**

Here’s what you’ll need to thrive in this role:

- Demonstrated success in a sales environment, preferably within the electricity industry;
- Demonstrated knowledge of sales process and methodologies with a proven ability to “close a deal”, that is mutually rewarding for both parties;
- Knowledge of C&I products and alternative contracting considerations;
- Detailed knowledge of how the energy market works;
- Ability to enact high level negotiations;
- Ability to create work and leads without direction including cold calling;
- Ability to perform under pressure and deliver commercially sound outcomes;
- Previous experience in an account management/sales role;
- Demonstrated high level of communication;
- Experience running complicated bids and tenders; and
- Willingness to travel interstate and intrastate and a flexible approach to work hours.

**Why join our team**

Every day, our people bring deep expertise, true innovation and investment to help our clients - and the world - reduce their environmental footprint. You can be part of that change.

Here are the top reasons why our people choose us:

- **Purpose **that you can see. As an Account Manager**,** your technical expertise will help us achieve our vision of a better energy future.
- **Work **that’s interesting, innovative and high impact. We hope you’ll love the challenge and opportunity to achieve - for Shell Energy, your team members, and you.
- **People **who bring the expertise and drive to succeed. Our team is respectful, inclusive, and prioritises connection and collaboration.

We think you’ll love it here too. Some of our benefits include:

- Competitive remuneration packages, including an attractive incentivised bonus program.
- Generous paid parental leave options that give team members more time to enjoy what matters most.
- Flexible working arrangements, with modern workplaces and technologies that support new, hybrid ways of working.
- An Employee Assistance Program for you and your family when you need it.

Visit our careers site to find out more.

Read the stories of our incredible people.

**Join us. Together, we can make the difference count.**
- Shell Energy is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of gender, race, religion, colour, national origin, sexual orientation, age, marital status, veteran status or disability._