Hospitality Service Manager

2 weeks ago

Surry Hills, Australia The Clifford Wallace Agency Pty Ltd Full time

**About Us**
The Clifford Wallace Agency (CWA) is a leader in hospitality staffing, providing exceptional service to prestigious government venues, corporate boardrooms and large events. We take pride in our outstanding team and commitment to excellence in event service.

**About the Role**
We are seeking an experienced Hospitality Service Manager to lead and motivate a dynamic hospitality team. This hands-on role ensures seamless event execution, excellent client service, and staff supervision across a variety of high-profile boardrooms and events.

**Key Responsibilities**:

- Supervise and support hospitality staff to maintain high service standards
- Lead on-site hospitality events, addressing staff needs and resolving on-site challenges professionally
- Act as the primary contact for clients, ensuring expectations are met
- Provide team briefings, manage shifts, and oversee on-site performance
- Report event outcomes and contribute to team development
- Ensure hospitality staff work compliantly within WHS regulations

**What We’re Looking For**
✔ Minimum **3 years’ experience** in hospitality supervision with team leadership skills
✔ Strong communication and interpersonal abilities
✔ Extensive food & beverage knowledge (Protocol Hospitality experience a plus)
✔ Excellent organisational and problem-solving skills in fast-paced environments
✔ Understanding of workplace health and safety regulations in hospitality settings

Clifford Wallace is an equal opportunity employer, committed to fostering a diverse and inclusive workplace where individuals from all backgrounds are respected valued, and given equitable opportunity.

Pay: $70,000.00 - $75,000.00 per year

Schedule:

- Rotating roster

**Experience**:

- Hospitality Supervisor: 3 years (required)

Licence/Certification:

- RSA (required)
- Working with Children Check (preferred)
- Police Check (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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