Customer Service Administrator

2 weeks ago

Perth, Australia Toll Group Full time

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —
- Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.
- We provide specialised integrated logistics services to customers in a range of industries including mining, chemical, gases, steel and plastics, petroleum, energy and Australian oil and gas industries and agriculture. Our customers operate in some of the most remote places on earth, 24 hours a day, seven days a week and require a logistics partner who can match their needs. We offer integrated value-based logistics solutions that bring greater operating efficiency and savings to our customers’ supply chains.
- Customer Service Representative - Welshpool, WA
- The Role
- We are looking for a customer service representative to join our Chemicals & Agricultural site in Welshpool, Perth WA.
- As the Customer Service Representative, you will:
- Provide a broad range of customer service and administrative tasks across the site, focusing on the Receivals & Dispatch process, to enable the best possible customer experience and enable Operations to provide a first-class service.- Ensure tasks are completed in the safest and most efficient manner in line with agreed standards in operational procedures, national strategy and in a manner always assuring regulatory and legislative compliance.- Enter orders into PWMS following customer specific procedures.-
- About you
- To be successful in this role, you will need:
- Experience in logistics & warehousing.- Strong customer service orientation.- Effective time management and self-discipline.- Sound knowledge of DG and non-DG freight handling, products, and legislation, highly advantageous- Operational warehouse experience, knowledge, and ability.- Intermediate to Advanced Excel, highly advantageous

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.

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