IT Service Desk Analyst

**Join a national leader in Australian Retail and Manufacturing**:

- ** Pivotal role with the opportunity to grow your IT career**:

- ** Attractive remuneration package and employee benefits**

**THE OPPORTUNITY**

An exciting opportunity has become available for an** IT Service Desk Team Member **based at Gepps Cross. Reporting to the IT Service Desk Manager and as an integral member of the IT Service Delivery team, your primary responsibility will be to ensure Stratco’s operational requirements are enabled through reliable and well supported technology platforms. You will be part of a talented, close-knit team of dedicated IT professionals, working collaboratively to support our national team.

**RESPONSIBILITIES**
- Manage and resolve helpdesk requests in a timely and effective manner
- Troubleshooting network, hardware, software, printer, mobile devices, etc. issues
- Maintain asset records and relevant documentation
- Develop checklists for recurring problems, recommend procedure & controls for prevention
- Provide end user support to all Stratco sites nationally and internationally, some travel may be required
- Collaborate with team members, other business areas and projects as required
- Strict adherence to our critical safety rules & contributing to a safe working environment

**ABOUT YOU**
- Demonstrated experience as per key responsibilities mentioned above
- Applicable qualifications in an IT related discipline
- A passion to deliver outstanding customer service with the ability to build and support professional working relationships at all levels
- Highly developed time management, problem-solving and communication skills
- Capacity to consistently meet deadlines with conflicting priorities in addition to having a strong sense of proactivity and initiative
- Experience configuring, administering Microsoft 365, Microsoft Server products including Active Directory and Exchange
- Knowledge of WAN/LAN, IP Networking, DHCP/DNS and general network principals
- Knowledge of Windows desktop, Windows server environments including current and previous generations
- Experience with SOE maintenance and deployment

**REWARDS & BENEFITS**

Flexible Working Arrangements | Health & Wellbeing Initiatives | Traineeship & Apprentice Program | Career Development Opportunities | Paid Parental Leave | Employee Referral Incentive | Stratco Team Member Discount Card | Private Health Corporate Discount | Flu Vaccinations | Employee Assistance Programme

**ABOUT STRATCO**

Stratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated manufacturing facilities, retail stores, and professional trade representation throughout Australia and New Zealand, Stratco has supplied a comprehensive range of products to the building and construction industries, and home improvement and DIY markets for over 75 years.

**OUR PHILOSOPHY**

Whilst manufacturing is our foundation, our team is our future. Stratco are invested in providing fulfilling and rewarding careers, empowering our team to grow, and encouraging them to contribute and thrive. Be part of our dynamic business that is shaping outdoor living, improving the lifestyles of our customers, and making all our dreams come true.

At Stratco, Safety is paramount, and we take every measure to ensure our team members** ‘Return Home Safe’.**

**APPLICATION PROCESS**

If this sounds like you, we would like to hear from you Should you be successful in progressing to the next stage of the recruitment process you will be invited for an interview to discuss the role in more detail.