Service Desk

**Join a national leader in Australian Retail and Manufacturing**:

- ** Pivotal role with the opportunity to grow your IT career**:

- ** Attractive remuneration package and employee benefits**

With over 70 years’ experience in the industry, Stratco is a dynamic, national leader in the manufacture and marketing of building and retail products. With an outstanding record of continual growth, Stratco has manufacturing plants and retail stores in all mainland states of Australia and several international locations.

As an integral member of the IT services team, your primary responsibility will be to ensure Stratco’s operational requirements are enabled through reliable and well supported technology platforms. You will be part of a talented, close-knit of dedicated IT professionals, working collaboratively to support our national team.

**Key Responsibilities**:

- Manage and resolve helpdesk requests in a timely and effective manner
- Troubleshooting network, hardware, software, printer, mobile devices, etc. issues
- Maintain asset records and relevant documentation
- Understanding of change, problem and release management principles
- Develop checklists for typical problems, recommend procedure & controls for prevention
- Adherence to Stratco's safety and other internal policies and procedures
- Provide end user support to SA and other states, some travel may be required

**Skills, Experience & Attributes**:

- Demonstrated experience as per key responsibilities mentioned above
- Applicable qualifications in an IT related discipline
- A passion to deliver outstanding customer service with the ability to build and support professional working relationships at all levels
- Highly developed time management, problem-solving and communication skills
- Capacity to consistently meet deadlines with conflicting priorities in addition to having a strong sense of proactivity and initiative
- Experience configuring, administering Microsoft 365, Microsoft Server products including Active Directory and Exchange
- Knowledge of WAN/LAN, IP Networking, DHCP/DNS and general network principals
- Knowledge of Windows desktop, Windows server environments including current and previous generations
- Experience with SOE maintenance and deployment
- ITIL certification desirable