Mental Injury Specialist

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Melbourne, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As a Mental Injury Specialist, you are dedicated to improving outcomes for workers with mental injuries and works in partnership with all claims operational teams and Client Services to deliver a specialised and proactive service which is outcome focused.

This will be a permanent, full-time position based in the Melbourne office, with flexibility to work from home.

YOUR RESPONSIBILITIES
- Implement EMLs person centric Mental Injury Recovery & Return to Work strategy, with a focus on support for workers and their employers.
- Work collaboratively to make appropriate recommendations to improve recovery and RTW outcomes for workers with primary and secondary mental injury.
- Facilitate meetings where required with all claim stakeholders (treating health practitioners, injured workers and employers), with the aim of supporting recovery and achieving a safe and sustainable return to work.
- Provide oversight of mental injury recovery and RTW outcome trends and inform the development of RTW reporting and analytics that drives performance improvement.
- Proactively analyse and identify key risks and challenges, as well as mitigation strategies or escalation strategies.
- Positively influence claims outcomes for workers and employers through active contribution to case management activity.
- Ongoing coaching and training for case manager and specialist staff on mental injury and specific recovery needs of individuals.

ABOUT YOU
- Strong injury management capabilities with focus on return to work, mental health, medically complex cases or fatalities.
- Demonstrated experience in mental health injury management, particularly high-risk significant injury claims.
- Excellent understanding of the relevant statutory acts and associated regulations and guidelines.
- Strong stakeholder communication and negotiation skills
- Insurance/workers insurance experience highly advantageous.
- Tertiary studies in Allied Health (Occupational Therapy, Physiotherapy, Rehabilitation, Nursing, Psychology, Social Work or Exercise Science) advantageous.
- Mental health first aid certificate would be ideal.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super