Support Officer

1 week ago

Canberra, Australia Australia Red Cross Full time

Full time position
- Max term contract until 30 June 2025
- Flexible location

About Us
Australian Red Cross is part of the world’s largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.
About the role
As a Support Officer within the Client Services - Intake, Assessment & Review team you will be responsible for onboarding a large number of clients across all Red Cross Aged & Community Care programs. As well as addressing general enquiries from our Aged Care Client Services Inbox and Phoneline.
What you will bring
- Demonstrated ability to follow and implement Frameworks, policies, procedures, work instructions, guidelines and standards
- Ability to demonstrate initiative; work independently and in a team environment.
- Proven highly developed organisational and time management skills.
- Solve work related problems of limited difficulty using knowledge, judgement and work skills
- Demonstrated knowledge and experience in providing programs to consumers from diverse backgrounds and cultures, including (but not limited to) First Nations, CALD and LGBTIQ+.

Why work with us?
Work for purpose, know that the work you do enables Red Cross to support and empower people and communities in times of vulnerability.
Red Cross respects, values and encourages diversity. We believe that diversity in our people enriches our organisation as well as the impact we have.
Benefits that act for you, while you act for humanity
**Financial wellbeing**: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave.
**Health & Wellbeing**: You can tap into specialist advice for nutrition, sleep, resilience and mindfulness, as well as access to guided meditation and other wellbeing programs.
**Work/Life Flexibility**: You can access flexible working arrangements, paid ‘Me’ day just for you and a wide range of other paid leave options
**Career development**: Access to ongoing learning, training, and development courses
Further information
This role is covered by the Social, Community, Home Care and Disability Services Award - Level 3. Salary from $73,823.36 FTE + superannuation + salary packaging.
For additional enquiries, please contact Thomas Phillips on 08 8100 4672 for a confidential discussion.
**Applications close**: Sunday 3rd November 2024
**Job Ref #**: 11645
Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with different lived experiences, abilities, gender, ethnicity, age, and sexual orientation. We are a child safe organisation with zero tolerance of any harm to children. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities.
Thank you for considering a career at Red Cross. We also have great opportunities to volunteer. Click here to find out more.

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