Team Leader

4 days ago

Regency Park, Australia SA Government -TAFE SA Full time

**TAFE SA**
**Job reference**: 665938
**Location**: 5010 - REGENCY PARK BC
**Job status**: Ongoing
**Eligibility**: Open to Everyone
- **ASO5 salary range $85,790 - $95,413 p.a. + super**:

- **F**ull-time, ongoing role commencing May 2025**:

- **TAFE SA Regency Campus**

**About TAFE SA**
Awarded the Training Provider of the Year at the 2021, 2022 and 2024 SA Training Awards, TAFE SA ensures all South Australian students have access to quality education and skills training across a number of regional and metropolitan locations.

By working with TAFE SA, you’ll have the opportunity to advance your career in a diverse and inclusive organisation, while helping to deliver job-ready skills and meaningful outcomes for students across our state.

**About the role**

The Student Experience Admissions team plays a crucial role in guiding applicants through every step of the admissions process. This team is dynamic and versatile, providing exceptional support across multiple customer service channels and ensuring every applicant feels well informed.

We're looking for a Team Leader with a passion for creating outstanding customer experiences, ideally someone with a background in a contact centre environment. Experience with eCRM platforms like Microsoft Dynamics is a big plus, and if you bring skills in crafting and delivering successful outbound campaigns that boost retention or drive sales, you’ll feel right at home.

In this role, you'll lead a team that provides clear, practical advice on pathways and delivers high-quality service delivery across all touchpoints. This is an exciting opportunity to make a real impact in shaping student experiences and supporting a dedicated team

**Special Conditions**
- Out of hours work may be required
- Intrastate and interstate travel may be required.
- Incumbent will be required to participate in the department's Performance Development Program.
- The incumbent may be required to attend promotional events such as; IE events, Expos, Career Days, Field Days and School Engagement (internal tours/external events), when required.
- Eligibility to work in Australia

Please refer to the Role Description for all Special Conditions.

**Application Instructions**:
**Inclusion and Flexibility Statement**

TAFE SA offers a range of work options to attract and retain great staff, including part-time. We support employees to manage their work-life balance at all stages of their lives. Applicants are encouraged to discuss the flexible working arrangements for this role.

**Enquiries**
Sam Meathrel
Assistant Manager, Admissions Onboarding & Enrolments
Ph: 7210 3608

**Applications close**: 22/04/2025 11:45 PM

**Flexibility Statement**
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

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