Service Contracts Sales Leader

**Job Description Summary**: As the Service Contracts Sales Leader of GE Healthcare Australia and New Zealand you will be responsible for optimising the use of resources to attain commercial growth objectives including driving profitable Service Contract revenue for the business and ensuring a positive customer experience. Success will be achieved by having strong business acumen and the ability to work in an ever-changing, fast paced environment.

Importantly, you will be a reliable and action orientated individual, with the ability to lead and coach a team to drive overall accountability, ownership, and progress against goals and targets.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to create a world where Healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

**Essential Responsibilities**:

- Achieve or exceed the budgeted revenues and profit targets on a quarterly and annual basis for all service contract revenue streams
- Sets the vision, commercial and operational tactics to develop a strong service contracts team, across the various product modalities to deliver an outstanding customer experience
- Leads and participates in local, regional and global initiatives and projects over and above the role as needed or required to help drive culture, quality and velocity for our customers and front-line teams.
- Work with the Pricing Specialist, Service Segment Leaders and Commercial Service Leader to ensure we have Service Contract offerings that are both profitable and market competitive.
- Manage professional relations with key customers to deepen understanding of customer challenges and needs
- Ensure customer issues and enquiries are prioritised for resolution
- Provide oversight to the team, to maintain customer records, profiles, account records and all interactions with customers in GEHC’s CRM tools
- Conducts regular funnel reviews with Service Sales team to drive service contract revenue pacing and assist with any issues.
- Develop reports, presentations and data as required to ensure transparency in relation to progress against monthly, quarterly & annual targets
- Provide and facilitate coaching, training, and support, including team development for all members of the Service Contracts team to improve their commercial, selling, negotiation and communication skills.

**About You**:
You are always two steps ahead and working in a fast-paced environment is what you thrive on, maintaining a cool head in times of pressure and a unique ability to just get things done, whilst never sacrificing on quality and attention to detail.

Most importantly, you will be an exceptional leader, with a true coaching mindset, people naturally want to follow you and be mentored by you to succeed. As an integral part of the Services team you will help drive culture, quality and velocity for our customers and front-line teams.

Your communication skills will be pivotal to your success. You understand how to influence others both verbally and in writing, and you are flawless at knowing how to communicate at all levels of an organisation.

Reporting directly to the Commercial Service Leader A&NZ we expect you to embody our Leadership Behaviours: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.

**Qualifications and Experience**:

- Tertiary education in related field
- Solid experience managing teams in commercial, service or marketing leadership roles
- Experience working across a matrix with excellence communication skills at all levels of the business
- Solid proficiency in computer skills in Microsoft Office Suite (particularly Word, PowerPoint and Xcel)
- Self-motivated, willingness to take the initiative to identify opportunities for improvement
- The ability to pre-empt and foresee problems before they occur and always have a solution prepared
- Excellent verbal and written communication skills in local language as well as good command of English
- Compliance with vaccination mandates

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
- Flexible working options including WFH (up to 2 days per week) and fle