Client Services Co-ordinator

1 week ago

Banyo, Australia Toll Group Full time

Company Description

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 countries, and a forwarding network spanning 150 countries.

Play a vital role in enabling sustainable, global supply chains with Global Forwarding, Australia and New Zealand. With ongoing job security, enjoy working in a stable and safe environment, where we feel inspired to try new things as we put customers at the centre of everything we do. As a recognised global brand with long-term success, we’re passionate about progress. That means adapting to change and transforming how our customers experience world-class freight forwarding solutions. In an open and inclusive culture, we share our ideas with approachable leaders who clearly communicate our ambitions. Our contribution is recognised with flexibility for balance and opportunities to learn, grow and progress. And we’re always looking out for each other’s wellbeing. We take pride in rising to any challenge to deliver what matters. Like thriving on diverse, challenging, even unordinary projects, while being supported by friendly and positive teamwork.

**Job Description**:
We are looking for an experienced Client Services Coordinator to join our Global Forwarding Division based in Banyo, Brisbane. This position offers an opportunity to a professional individual who is enthusiastic about delivering exceptional customer service. The primary function of the role is to act as a link between Toll Global Forwarding and our customers in delivering a seamless experience.

Reporting to the Customer Service Manager - this role can experience genuine career progression and step up opportunities, as well as take advantage of our bespoke online learning and development platform to continuously up skill.

**As the Client Services Coordinator, you will**:

- Process customer bookings (Air/Sea), document request and job invoicing
- Regularly review daily reports for bookings, OBL compliance and customs clearance
- Prepare Client Implementation Plan and oversee the process
- Identify supply chain opportunities that deliver value for both the client and Toll
- Identify potential issues and provide proactive problem solving
- Foster strong relationships with internal/external parties, overseas offices and agents

**Qualifications**:
**To be successful in this role, you will need**:

- Previous demonstrated Frieght Forwarding expeirence.
- Analytical skills - data analysis, logical reasoning and critical thinking
- The ability to meet competing deadlines within a fast-paced environment
- Strong communication and numeracy skills
- Strong Computer skills, including good knowledge of Microsoft Office
- Knowledge of CW1 software - beneficial
- High level attention to detail and time management skills

Additional Information
**Be Connected**

With a bold vision and innovative drive, join our 16,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. Join us and take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it’s what makes our possibilities endless.

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