IT Support Officer

1 week ago

Lane Cove, Australia Collective Wellness Group Full time

Excellent opportunity in Australia’s leader in fitness franchising
- Vibrant and empowered team
- Hybrid flexible work style
- Join a growing business that changes people’s lives for the better

**Who we are**:
Collective Wellness Group (CWG) is the Master Franchisor in Australia for leading health and wellness brands including Anytime Fitness and XTEND Barre. **Our purpose is to inspire healthier lives **and we are well on our way to achieving this with our membership base exceeding 590,000 people and continuing to grow.

Our team is dynamic, fast-paced and they help to make Australia healthier in their roles every day

**The role**:
Reporting to the Business Analyst and Systems Manager, the purpose of this role is to troubleshoot and resolve endpoint issues, install and support the systems, and assist with the day-to-day operations of CWG's business initiatives, projects and IT infrastructure.

This is a great opportunity for someone who is wanting to progress into a Systems Administrator, in a part-time capacity with the option to work full-time.

**Day to day will include**:

- Providing technical support across the company (this may be in person or over the phone)
- Responding in a timely manner to service issues and requests
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Setting up accounts for new users
- Monitoring and maintaining computer systems and networks
- Repairing and replacing equipment as necessary
- Planning and undertaking scheduled maintenance upgrades
- Engaging with third party vendors to resolve technical problems.
- Keeping track of equipment/asset management
- Responding to any escalated technology related issues from the network customer service team

***Experience & About You**:

- This is a stand-alone position and would ideally be suited to someone with 3-5 years of level 2 support experience looking to gain systems administration experience.
- Experience working with IT systems including but not limited to Zendesk, Azure and Microsoft 365 is desirable
- A natural customer service aptitude
- Interest in Cyber Security
- A self-starting, driven attitude to support continuous system and process improvements
- Excellent stakeholder management and verbal/written communication skills
- Proven ability to perform in a fast-paced corporate environment and be able to learn quickly
- A strong passion for technology
- An interest in health and/or wellness is advantageous
- You must be an Australian Citizen

**The Perks**:
We practice what we preach You will be supported every day to live an active and healthy lifestyle, in a fun and passionate working environment. Further to this, our team receive;
- Hybrid and Flexible style of working
- Free gym memberships (physical and virtual) to the Collective Wellness Group brands
- A day of birthday leave each year
- Dog friendly office
- Access to our Ignite LMS system for ongoing learning and development opportunities
- Lane Cove location
- And more

We pride ourselves on our vibrant and empowering culture. If you have a positive energy, competitive spirit and enjoy managing your work independently whilst interacting with team members, we want to hear from you.

STRICTLY NO RECRUITMENT AGENCIES PLEASE

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