Inside Sales Manager

1 week ago

Sydney, Australia Railbookers Group Full time

**Job title** _Inside Sales Manager - AUS_

**Reports to** _Senior Director - Guest Experiences_

**Job purpose**

**Duties and responsibilities**
- Manage a team of Travel consultants.
- Deliver remote side by side coaching, consistently monitoring agents calls and sales skills to assess areas for improvement
- Take over calls to help close sales and be available to assist on calls when an agent appears to need assistance.
- Monitor call queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc.
- Monitor agent activity and status to ensure maximum productivity
- Motivate and encourage agents through regular communication and feedback.
- Keep track of attendance, daily statistics, paid time off, sick time, etc.
- Plan and lead weekly sales trainings
- Conduct regular 1-2-1 with staff
- Collaborate with the training department to assist in the improvement of employee development
- Develop contests, awards and themes that increase agents' loyalty and focus.
- Produce bi-annual and annual performance reviews.
- Assist with Sales Support and Guest Relations calls
- Take ownership of escalated customer care cases
- Fix package errors and build errors to ensure AUS team can function without reliance on support departments
- Understand workings of Operations and Rail Ticketing departments to ensure AUS team can function without reliance on support departments
- Conduct outbound calls (agent bookings, Top Travel Agents, agent open quotes, etc)
- Other duties may be assigned.

**Experience & Qualifications**
- Have 2+ years of inside sales & or outbound call center experience (travel industry experience a+).
- Bachelor’s degree.
- Strong phone presence and experience handling dozens of calls per day.
- Working knowledge of Microsoft Outlook, Word and Excel or similar.
- Excellent verbal and written communications skills.
- Strong listening and presentation skills.
- Exceptional attention to detail.
- Ability to multi-task, prioritize, and manage time effectively.

**Benefits**:

- Employee discount
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus

Ability to commute/relocate:

- Sydney NSW: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Please provide your salary requirement.

Work Authorisation:

- Australia (preferred)

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