Inside Sales Account Manager

2 days ago

Sydney, New South Wales, Australia Symphony GOLD Full time $80,000 - $120,000 per year

Role: Inside Sales Manager covering Pacific Region (Australia/New Zealand/Pacific Islands)

Inside Sales Global Account Manager (competitive compensation to market)

Renewals (Customer Success)

  • Pursuit of renewal contracts from M days prior to expiration) with objective to maximise OTR (on time renewals) to 100

Business Development

  • Targeting all AU/NZ legacy Symphony & Aldata, JDA, Neilsen customers to migrate to i2e/Gold
  • Targeting Chinese Retailers and Supply Chain operating in Australia/New Zealand
  • Tele-Nurturing of nominated/selective English Retailers, identified by Marketing Campaigns
  • BDM from target file of prospects and potential customers:
  • Prospecting via Telephone and Web-Meetings
  • Qualify the needs, expectations and profiles of prospects and customers
  • Present the solutions included in the GOLD portfolio
  • Send prospects and customers required business documentation
  • Support the implementation and follow-up of marketing operations
  • Prepare contractual documents and provide follow-up until registration by the Legal department
  • Carry out customer follow-up to ensure high quality service
  • Provide customers with information and advice
  • Develop customer loyalty and build a relationship of trust with customers
  • Define an action plan on their territory / appointed accounts, together with the Sales and Solutions Consulting teams
  • Execute and following-up this plan while respecting the company's sales strategy
  • Qualify and keep the CRM up to date
  • Further develop their knowledge of Symphony EYC solutions, industry needs and customer environments

Hybrid Office Manager (transitional from 30% down to 0%)

  • Transitional element of the role. Reduce % time over a 6month period towards semi-automation via new business processes
  • Team with AR.STC for Accounts Receivable Management for Customer Success/Maintenance renewals
  • Team with AP.STC for Accounts Payable for non-recurrent payments
  • Expense Consolidation/Follow-up for Pacific Region business

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