Claims Officer

**...**

**CLAIMS SUPPORT OFFICER/S - PERSONAL INJURY I CHARLESTOWN**

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

**You will be responsible for**
- Ensuring a high level of service is provided to internal and external customers by efficiently and professionally responding to, and resolving, customer queries relating to claim processing transactions in accordance with set service standards and timeframes
- Ensuring internal and external customer expectations are exceeded and business objectives met by efficiently undertaking claim processing and administrative functions, resolving customer queries and assisting case managers as required
- Ensuring work is completed with a high level of accuracy, decisions are evidence based (in line with allocated authority), clearly documented and in accordance with external/internal policy and procedure.

**About you**
- Experience in a customer service (including retail) or administration support role in the insurance and/or finance industry, with knowledge of Workers Compensation would be an advantage
- An understanding of relevant regulatory and/or legislative compliance requirements that impact the organisation
- Demonstrates enthusiasm and ability to optimise business value to customers by delivering high quality services and positive customer experiences to sustain and enhance the customer base
- Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools
- Pays high attention to detail by completing tasks with thoroughness and accuracy and has the ability to quickly identify errors or inconsistencies within information

**What's on offer**
- Be part of a team that's open minded, supportive, and genuinely focussed on customer outcomes
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development
- insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme
- The opportunity to take part in our Employee Share Purchase Program
- own a piece of your employer

**At Allianz**

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

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**Job Level**:
Entry Level

**Location**:

- Charlestown, NSW, AU, 2290**Area of Expertise**:
Customer Services & Claims

**Unit**:
Allianz Australia

**Employing Entity**:
ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:
Full Time or Part Time

**Remote Job**:
Hybrid working

**Employment Type**:
Permanent

**ID**:
40404

**Position Cluster**:
Non-Executive