Contact Centre Agent

2 weeks ago

Brisbane, Australia National Storage Full time

Are you looking to CHOOSE your own work patterns? Looking for ongoing training and support? How about career progression opportunities? These are what you get in this role plus much more.

In our Contact Centre at National Storage, we’re passionate not just about **training** and **developing** you for the role you’re in, but **nurturing**, **coaching** and developing our employees to be the best version of themselves and setting them up for **continued success** with National Storage and beyond. We want to support, empathise, motivate and inspire our team to achieve the best results for themselves and in turn for our business and stakeholders.

**About National Storage**

It’s an exciting time for us at National Storage as we continue to expand and solidify ourselves as the market leader within Australia and New Zealand for all things storage.

National Storage is a highly successful ASX200 company and was categorised as an ‘essential service’ providing ongoing job security and certainty for our people during the pandemic.

Our business has grown extensively, and we are seeking multiple Contact Centre Agents to help us on our growth trajectory.

**What Does Success Look Like in this Role?**
- Deliver high quality customer service by providing general information and professional advice in a friendly way whilst ensuring our customers’ needs are met.
- Promote National Storage's brand and products to increase conversions such as insurance, storage space and vehicle hire.
- Proactively build relationships within all levels of the business with a key focus on our Storage centre teams.
- Achieve individual targets and great call quality.

**What You Will Bring to the Role**
- Building relationships comes naturally to you and is matched with a passion and interest for helping people.
- You have excellent written and verbal communication skills with the ability to be empathetic, negotiate and influence.
- You thrive when working in a team environment but also excel working autonomously.
- You have a motivated and proactive approach to your role and team.
- Proficient at using technology and multitasking between different systems.
- Availability to work one of the following patterns:

- Monday to Friday 6am to 2pm
- Monday to Friday 12pm to 8pm
- Saturday between the hours of 7am to 5:30pm

**Why Work With Us?**
- A commission structure that is not only uncapped but extremely achievable.
- Structured training and induction program to ensure your success.
- Access a range of benefits including paid parental leave, well-being subsides and unlimited retail discounts.
- Work with an innovative commercial business that values teamwork, care & excellence.
- Rosters that support a great work/life balance.

**Unlock your next step - APPLY NOW (and let us know what shift pattern could work for you)

  • Contact Centre Agent

    2 weeks ago

    Brisbane, Australia HAYS Full time

    Contact Centre agent role in Brisbane **Your new company** This organisation is committed to providing Queensland with the best service possible. They are looking to hire a Contact Centre Agent in their Brisbane office. **Your new role** Reporting to the Contact Centre Team Leader, your primary role purpose will be to deliver a specialised customer...

  • Contact Centre Agent

    6 days ago

    Brisbane, Australia National Storage Full time

    It’s an exciting time for us at National Storage as we continue to expand and solidify ourselves as the market leader within Australia and New Zealand for all things storage. Established in 2000, National Storage is one of Australasia’s largest self-storage providers, tailoring self-storage solutions in 270+ storage centres across Australia and New...

  • Contact Centre Agent

    5 days ago

    Brisbane, Australia Qscan Group Full time

    High-quality training and support to thrive in the Medical Imaging industry - Tailored personal and professional development opportunities - Work in an exciting, fast-paced environment alongside a high-performing team **About Qscan** Join an organisation that cares about growing and developing our greatest asset - our people. Work alongside a dedicated...

  • Contact Centre Agent

    1 day ago

    Brisbane, Australia Qscan Group Full time

    High-quality training and support to thrive in the Medical Imaging industry - Tailored personal and professional development opportunities - Work in an exciting, fast-paced environment alongside a high-performing team **About Qscan** Join an organisation that cares about growing and developing our greatest asset - our people. Work alongside a dedicated...

  • Contact Centre Supervisor

    6 days ago

    Brisbane, Australia National Storage Full time

    Permanent Full Time PM Supervisor 12-8pm In our Contact Centre we’re passionate not just about training and developing you for the role you’re in, but nurturing, coaching and developing our employees to be the best version of themselves and setting them up for continued success with National Storage and beyond. We want to support, motivate and inspire...

  • Contact Centre Supervisor

    4 days ago

    Brisbane, Australia National Storage Full time

    **Permanent Full Time Supervisor** **Shift Patterns can Vary Between 7am to 3pm **OR** 8am to 4pm** ***In our Contact Centre we’re passionate not just about **training** and **developing** you for the role you’re in, but **nurturing**, **coaching** and developing our employees to be the best version of themselves and setting them up for **continued...

  • Contact Centre Brisbane

    2 weeks ago

    Brisbane, Australia Qscan Group Full time

    Permanent full-time role - Rotating roster - 9 day fortnight **About Qscan** Qscan Group is the premier of radiology services in Australia, encompassing five leading brands across the country - Qscan Radiology Clinics, North Coast Radiology, South East Radiology, Envision Medical Imaging and Alpenglow Australia. We care about growing and developing our...

  • Contact Centre Consultant

    1 week ago

    Brisbane, Australia Qscan Group Full time

    Part time and casual roles available - Rotating roster **About Qscan** Qscan Group is the premier provider of radiology services in Australia, encompassing five leading brands across the country - Qscan Radiology Clinics, North Coast Radiology, South East Radiology, Envision Medical Imaging and Alpenglow Australia. We care about growing and developing our...

  • Team Leader Contact Centre

    2 weeks ago

    Brisbane, Australia Tech Mahindra Full time

    **Role : Team Leader Operations - Contact Centre** **Work Experience** 1-4 Years’ Experience in managing a Team preferably in Customer Support(Voice) **Technical Skills** - Knowledge on Computers & Networking - Proficiency in excel & other analytical tools - Good to have skills - Transition Experience - Knowledge of SIX Sigma or other quality...

  • Customer Support Agent

    2 weeks ago

    Brisbane, Queensland, Australia Flight Centre Travel Group Full time

    Customer Support Agent - South Bank, QLDJoin to apply for the Customer Support Agent - South Bank, QLD role at Flight Centre Travel GroupCustomer Support Agent - South Bank, QLD2 days ago Be among the first 25 applicantsJoin to apply for the Customer Support Agent - South Bank, QLD role at Flight Centre Travel GroupGet AI-powered advice on this job and more...