Full-time Dental Receptionist

3 days ago

Box Hill, Australia Your Family Dentist (Dr. Anita Lam Dental PTY LTD) Full time

Your Family Dentist has been operating and serving the Box Hill community for over 20 years in Box Hill. Our practice prides ourselves on providing holistic and high-quality dental care to all our patients as a preferred service provider for major health insurance companies.

As our practice continues to grow, we have an opportunity for an **experienced** Full-Time Dental Receptionist to join our awesome and dynamic team. You will have an important role in facilitating our patient's treatment experience from check-in to check-out, supporting our dentists and dental assistants, and promoting our practice with friendly customer service. You will have the opportunity to be cross trained into other parts of the practice (should you wish) so that no day is not the same as any other.

**Key Selection Criteria**
- Minimum conversational proficiency in Mandarin and/or Cantonese **(essential)**:

- Proficient with written and verbal English communication
- Comfortable with using computers and technology. Touch typing will be advantageous.
- Available to work a rotating roster across Monday to Friday (9:00am to 6:30pm) and Saturday (9:00am to 2:30pm).
- Willing to obtain a Work with Children's Check (WWCC), a Police Check, and mandatory vaccinations.
- Able to demonstrate excellent prioritization and multi-tasking skills
- Able to demonstrate strong organizational and time management skills
- Able to demonstrate willingness to go above and beyond and, maintain a level head during peak periods in a fast paced environment
- Passionate about helping people achieve optimal health outcomes
- Can envisage how they would like to contribute to our fun and zestful working culture

**General tasks and responsibilities for this role includes**:

- Management of appointment books (i.e. scheduling/rescheduling)
- Assisting patients to fill out forms
- Processing HICAPS claims, taking EFTPOS payments and account management
- Act as a liaison between patients, dentists, labs, and suppliers
- Basic data entry and office duties (e.g. scanning, filing, letter drafting, document management)

[No solicitations from labour hire, recruitment companies or employment agencies will be accepted. We do not sponsor vocational visas]

**Job Types**: Full-time, Permanent

Pay: $24.10 - $28.00 per hour

Expected hours: 38 per week

**Benefits**:

- Employee discount
- Professional development assistance

Schedule:

- 10 hour shift
- Monday to Friday
- Weekend availability

**Education**:

- High School (Year 12) (required)

**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Cantonese (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 31/05/2025

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