Global Aftermarket Account Manager

2 weeks ago

Tullamarine, Australia Caterpillar Full time

**Career Area**:Marketing / Sales / Product Support**:
JOB DUTIES:
Develop and maintain effective internal and external partner relationships and relationships with major customers so that aftermarket sales objectives can be achieved. Develop and execute account strategies and account planning activities for specified accounts. Establish high-level relationships with business decision makers and identify business needs and problems. Develop and implement market strategies for key industries and customers as well as securing commitment of Caterpillar and Dealer resources to assure continued customer satisfaction. Deliver the annual parts business plan for the assigned accounts.

This position makes regular visits to job locations, foreign and domestic, to provide advice and counsel to potential customers.

At this level, incumbent ensures that account decision makers have been fully exposed to the features/ benefits available from Caterpillar products, dealer, and marketing before they finalize purchasing decisions. Incumbent must communicate effectively across product, industry, dealer and/or customer audiences to gain understanding and acceptance of ideas and recommendations related to the aftermarket.

Must have ability to work with people from many different backgrounds and cultures, internally and externally, with the appropriate influence and ability to resolve differences. Good human relations skills are required to develop a collaborative/cooperative work relationship with others inside and outside the business unit. Generally requires extensive travel to understand regional or worldwide business conditions.

BASIC REQUIREMENTS:

- Requires a college degree
- 8-10 years of specific industry experience
- Broad business background
- Excellent communication skills
- Deal with sensitive issues
- Handle crucial conversations
- Prior account management experience, prior field experience as an ASR, ASC or Industry Sales Rep
- Aftermarket business knowledge
- Good understanding of direct sales and/or sales management experience
- Excellent customer focus, communication, negotiation, influencing and selling skills.
- _Experience with business planning and sales forecasting _

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Submit your information to our Talent Network here.

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