IT Specialist

2 weeks ago

Sydney, Australia Klaviyo Full time

**IT Specialist I**:
Sydney, AU (4+ days p/wk in office)

**About the team**:
Klaviyo's global corporate Information Technology (IT) team is responsible for providing technology systems, administration and support to Klaviyos around the world. Our main goal is to ensure that Klaviyos everywhere have a strong technology foundation to do great work. The IT Team solves problems using technology and provides Klaviyo's continued scalability and sustainable employee growth in a rapidly evolving environment.

The IT Searchbar team — "Searchbar" is our internal helpdesk team — is responsible for providing day-to-day tactical support to Klaviyos. This includes assisting with employee onboarding, inventory management, overseeing a ticket queue and documenting processes for our internal knowledge base.

**About the role**:
As our IT Specialist I, you'll be responsible for interacting with and solving technical issues for other Klaviyos. Using your experience, you'll work to understand the problem then solve it using your troubleshooting skills. You'll also assist with light project work and inventory management. You'll be working closely with the IT Team Lead in our Sydney office, all under the leadership of the International IT Manager.

**How You'll Make a Difference**
- Oversee the daily ticket queue, ensuring that priority tickets are solved expediently.
- Provide first class triage with a customer first mindset and be the face of IT for employee onboarding.
- Provide real-time support to remote and in-office Klaviyos by asking the right questions to dig into the root cause of the problem.
- Identify recurring technical issues.
- Assist with hardware needs — setting up and de-provisioning devices — installing and configuring software and shipping and receiving.
- Be an active participant with documentation and writing knowledge base articles.
- Support our conference rooms, events and unified communications technology.
- Identify a focus area and work on a career plan to ensure your continued growth.

**Who You Are**
- 1+ years experience working in a help desk or support environment using a ticketing system such as FreshService, Zendesk or similar.
- A Mac expert (software and hardware).
- You have clear verbal and written communication skills.
- Passionate about learning new technologies and passing that knowledge on.
- Enjoy working on challenging problems and finding impactful solutions.
- Willing and able to work from the Sydney CBD office for 4+ days.

**Nice to have**:

- Experience with AV and event support.
- Have the Google IT Support Professional certificate or similar certification.
- Wired and wireless networking knowledge.

**Get to Know Klaviyo**

We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.

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