Head of Operational Resilience

**About the Role**
Our operational resilience framework aligns with the standards set by Australian regulators and ensures the BOQ Group can withstand and quickly recover from operational disruptions, including the unique challenges faced by the Australian financial market.

Our Head of Operational Resilience is responsible for supporting the General Manager Operational Risk and Assurance in implementing the BOQ Group approach to identifying and managing critical operations and business processes to ensure our organisation’s ability to prevent, adapt, respond to, recover, and learn from operational disruptions.

In this role, you’ll collaborate with business stakeholders to ensure critical and other key operations operate within set tolerances and develop a systematic plan to test and learn from plausible scenarios.

You’ll also develop strategies that align with regulatory requirements while addressing associated challenges and opportunities and adapt global best practices in operational resilience to the specific legal, cultural, and business environment in Australia.
**About you**

You are passionate about ensuring that critical operations can withstand and quickly recover from disruptions, and you thrive in a dynamic and challenging environment.

In addition to your strategic mindset, you possess excellent analytical skills, allowing you to identify potential risks and develop robust mitigation plans. You are an effective communicator, capable of conveying complex concepts to diverse audiences, and you excel in building strong relationships with stakeholders at all levels.

Your leadership experience enables you to guide and mentor teams, fostering a culture of resilience and continuous improvement. You are proactive, adaptable, and always looking for innovative solutions to enhance operational resilience.

Your commitment to staying updated with industry trends and regulatory changes ensures that you can navigate the evolving landscape of operational risk management with confidence.
**About Us**
BOQ Group is a truly unique group of challenger brands with a purpose - to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal - to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
**Our Benefits**
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Purchase annual leave
- Discounted private health insurance plan
- Employee Assistance Program (EAP)
- Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility
- BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index

**How to Apply**

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ04036