Compensation Claims Assurance Manager

Location: Melbourne | Eastern Metropolitan

Job type: Full time / 30/01/2026

Organisation: Country Fire Authority

**Salary**: Salary not specified

Occupation: Occupational Health and Safety

Reference: VG/1823969C
- Located at CFA Headquarters, Burwood East
- Fixed term, Full time to 30/01/2026
- PTA 6 $127,896 - $143,834 pa (plus 11.5% superannuation)
The CFA are proud of the work we do, protecting lives and property, 24 hours a day, 7 days a week.

With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with diverse skills, experience and backgrounds, recognising the unique value they bring to CFA.

Want to read more about the Country Fire Authority (CFA) click here.

**About the Role**

The Compensation Claims Assurance Manager oversees claims management for CFA's Employee Work Cover and Volunteer Compensation, ensuring compliance with legislation, processes and stakeholder needs.

This role leads a team to provide high-quality service in claims management, injury recovery, return to work/life programs and compensation services for injured members. The manager supports CFA's strategic goals by maintaining the volunteer compensation schemes financial sustainability and achieving superior return-to-work outcomes, exceeding industry standards.

Key responsibilities of the role will include the following:

- Lead and motivate a team delivering injury recovery and compensation services for CFA employees and volunteers.
- Monitor and enhance team performance to meet CFA standards and support capability growth.
- Provide leadership, coaching and mentoring for team wellbeing and development.
- Manage injury recovery and claims with a consistent, strategic approach for employees and volunteers.
- Oversee permanent impairment claims assessments including instructing legal providers when needed.
- Oversee volunteer claim estimates to ensure accuracy and timely payments.
- Coordinate information for accurate actuarial assessments of the Volunteer Compensation scheme.
- Review and approve volunteer claims requests and payments per internal processes.
- Support effective, safe and early return-to-work strategies for all claims.
- Manage relationships with Work Cover agents to improve service delivery.
- Provide timely information and education to enhance understanding of the injury recovery process.
- Contribute to process reviews for continuous improvement in decision-making and service delivery.
- Extract and report claims data, offering insights to support CFA reporting and improvements.

**About You**
- Tertiary qualifications in a related discipline, ideally with an injury and compensation management focus or specialisation or equivalent experience. An allied health background is advantageous.
- Proven leadership skills and demonstrated ability to obtain and maintain effective cooperation and contribution of diverse stakeholders.
- Proven people management skills and demonstrated ability to lead and develop a specialist resource team.
- Demonstrated high level written and verbal communication skills and collaborative relationship building skills.
- Proven ability to provide authoritative, specialist advice and expertise to all levels within an organisation
- Proven ability to negotiate and deliver agreed outcomes whilst working with mínimal supervision and to strict deadlines.

**Why choose CFA**
- Meaningful Purpose: Your contribution truly makes a difference
- Work-Life Balance: Paid parental leave, generous leave provisions
- Growth Opportunities: Learning and development
- Flexibility: Hybrid work options with flexible work arrangements
- Discounts: Emergency Memberlink discounts on various services
- Wellbeing Focus: Healthy for Life programs, flu vaccinations
- Member Assistance Program: Access support across 8 service pathways

**Your Application**

**Pre-employment Checks**
- Successfully complete a National Police History Check, Working Rights Check and hold a valid Working with Children Check.

**CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.**

**Applications close: 11:59pm 4th December 2024