Technical Claims Manager

**Introduction**

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

**Overview**
**Join Our Workers Compensation Team as a Technical Claims Specialist**

**Why Gallagher Bassett?**
- ** Individual Development**: Access a multitude of learning pathways and opportunities for growth.
- ** Collaborative Culture**: We celebrate innovation and teamwork.
- ** Employee Benefits**: Enjoy a range of benefits, discounts, and wellbeing programs tailored for everyone.

**About the Role**

As a Technical Claims Specialist (also known as Technical Manager), you will be the in-team specialist providing technical and legislative claims expertise and Workers Compensation knowledge. Your unique skillset will be pivotal in coaching and mentoring claims staff on complex claims matters. You will leverage your expertise in Workers Compensation legislation to review and endorse claims decisions, liaise with legal parties on disputes, perform compensation calculations, and provide technical reviews for claims management strategies.

**How you'll make an impact**

**Key Responsibilities**:

- ** Expert Application**: Utilize your specialist Workers Compensation knowledge to manage complex claims and serve as a technical reference for Case Managers and Senior Case Managers.
- ** Client Support**: Provide expert guidance and assistance to employer clients requiring specialized technical support.
- ** Legal Liaison**: Interact with and provide instructions to Legal Panel Firms on pre-litigated and litigated matters within required timeframes.
- ** Communication**: Keep employers, consultants, and other involved parties updated on the status of litigated matters.
- ** Quality Assurance**: Conduct thorough quality revisions and endorsements of adverse decisions.
- ** Collaboration**: Participate in case conferencing with Case Managers and attend claims review meetings to ensure comprehensive case management.
- ** Strategy Development**: Assist with strategy considerations and attend conciliation conferences to support effective claims resolution.
- ** Mentorship**: Mentor and coach team members, fostering a culture of continuous learning and professional growth.

**About you**

**What we’re looking for**:

- ** Industry Experience**: Proven experience in the Workers Compensation industry and a strong understanding of Work Cover legislation.
- ** Customer Service Excellence**: Outstanding customer service skills with a focus on client satisfaction.
- ** Communication Skills**: Exceptional communication and interpersonal skills to interact effectively with clients and team members.
- ** Client Service Background**: Experience in client service roles, demonstrating a commitment to client support and satisfaction.
- ** Leadership Abilities**: Strong coaching, mentoring, and leadership skills to guide and develop team members.
- ** Educational Background**: A Bachelor of Law Degree and/or industry-related qualifications are ideal but not mandatory.

**What we can offer you**
- ** Competitive Compensation**: Attractive remuneration packages and flexible work arrangements, including Work from Home options.
- ** Family Support**: Paid Parental Leave to support your family needs.
- ** Inclusive Environment**: A supportive, inclusive, and friendly work environment that values team support and rewarding opportunities.
- ** Career Growth**: Exciting career growth opportunities as our company continues to expand.
- ** Continuous Learning**: Access to ongoing education and development programs through internal and external training.
- ** Recognition and Support**: Service recognition awards and an employee assistance program for you and your immediate family.
- ** Wellbeing Initiatives**: A dedication to your wellbeing through peer support programs, corporate health insurance discounts, and wellness initiatives.
- ** Additional Benefits**: Options for additional purchased leave, novated leases, and access to the Gallagher Rewards Program, offering discounts and cash-back at hundreds of retailers.
- ** Reproductive Leave**: Supportive leave policies for reproductive health.

**How to Apply**

Eligibility: Applicants must have the right to live and work in Australia. Agency applicants will not be considered.

Equal Opportunity Employer: Gallagher Bassett is an Equal Opportunity Employer. Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we embrace diversity in the workplace and will make reasonable accommodations for qualified applicants with disabilities