Client Service Coordinator

7 days ago

Sydney Central Business District, Australia HAYS Full time

Work for a leading law firm who support long-term career opportunities

**Your new company**

Based in the Sydney CBD, A national leading law firm specialising in personal injury claims and matters that affect Australians. They are passionate about driving consistency and operational efficiencies to provide a leading client service experience. This organisation are looking for a switched on experienced administrator / customer service superstar on a permanent basis.

**Your new role**

Acting as the first representative of the brand to potential clients in phone-based/admin role. This is about providing a connected and empathetic service experience and guiding potential clients throughout the organisation process.
- Responsible for processing new client enquiries
- Open and close client files and update client service database as needed
- Action enquiries within delivery time frames and provide resolutions aligned to set SLAs
- Facilitate between potential clients and Solicitors, including provision of feedback and advice outcomes
- Book new client appointments nationally
- Ensure responses are provided to potential clients within set SLAs
- Proactively raise with team and management any issues that impact our ability provide the best experience to our potential clients
- Ensure data accuracy when updating records for all interactions made/taken
- Administration functions including filing, printing, saving correspondence, copying, scanning and filing of paper and digital files
- Actively assisting the team to ensure efficient work practices are maintained

**What you'll need to succeed**
- 2+ years of experience in a high-volume phone-based/admin position
- A good foundation of administration/clerical skills in a legal or similar environment
- Experience in Salesforce Lighting (Desirable)
- Strong orientation for quality customer service delivery, and pleasant attitude on the phone.
- Ability to write clear, structured and detailed notes with grammatical accuracy, whilst being on a call
- A positive, ‘can-do’ attitude.
- Highly motivated and driven by success metrics
- Demonstrate the highest level of professionalism, empathy, responsibility and ownership
- Ability to build rapport
- Proficient in using MS Office
- Adaptable and flexible nature
- Highly organised with a strong attention to detail
- An ability to prioritise and escalate workflows and enquiries when required

**What you'll get in return**
- On the job training and mentoring
- A fast-growing and evolving team environment
- Flexible work arrangements
- An opportunity to work for an industry leader
- A dynamic team and supportive culture
- Corporate environment with long term career opportunities

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

2807425

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