Special Consideration Administration Officer

**Special Consideration Administration Officer (4 x positions available)**:
**Position Number**: 0064287
**Location**:Parkville
**Role type**:Full-time; Fixed-term until December 2025
**Department**:Student and Scholarly Services
**Salary**:UOM 5 - $83,159 - $95,518 p.a (pro rata for part-time) plus 17% super
- **Be part of a team supporting students' academic success through compassionate and professional service.**:

- **Brilliant benefits and a flexible hybrid work environment**

**About the Role**

Your responsibilities will include:

- Prepare daily/weekly/monthly reports for the Coordinator, Special Consideration to assist workflow planning and demand response
- Maintain timely, accurate and complete records using administrative systems for enquiries, appointment bookings and recording of case-notes, and managing information in accord with Privacy legislation and University policy and processes.
- Actively support the provision of efficient and responsive service through undertaking enquiry management, triage and proactive outreach to students requiring Special consideration Prepare reports for internal stakeholders as required

**Who we are looking for**

You will also have:

- An appropriate tertiary qualification or an equivalent combination of relevant experience and education/training
- Knowledge of and ability to effectively utilise large complex databases, such as CRM and student systems to ensure accurate records are maintained including proficient skills in case note taking and record keeping.
- Demonstrated ability to interact sensitively and engage empathetically with students experiencing a wide range of challenges, stress and anxiety in relation to their studies.
- Strong organisational skills including a demonstrated ability to prioritise tasks, meet deadlines and work effectively and efficiently with high volume processing under pressure and within relevant policies, procedures and guidelines.

For further information regarding responsibilities and requirements please refer to the attached PD.

**Please note: Visa sponsorship is not available for this position**. This role requires current valid work rights for Australia.

**Your new team - Student and Scholarly Services**
Student and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation. This team also delivers wellbeing and scholarly services to students and staff.

**What we offer you**
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page

**The University of Melbourne**
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

**Be yourself**
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.

**Aboriginal and Torres Strait Islander Applicants**
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

**Join Us**
- **Resume**:

- **Cover Letter outlining your interest and experience**

**Please note that you are **not required** to respond to the selection criteria in the.**

If you have any particular questions regarding the job please follow the contact details listed on the.

LI-DNI

**Advertised**: 02 Dec 2024 12:05 AM AUS Eastern Daylight Time

**Applications close**: 09 Dec 2024 11:55 PM AUS Eastern Daylight Time