Claims Officer

5 days ago

Bendigo, Australia Victorian Government Full time

**Overview**:
**Work Type**:Ongoing - Full-time

**Salary**: $79,122 - $87,599

**Grade**:VPS 3

**Occupation**:Accounting, finance and procurement

**Location**:Loddon Mallee - Greater Bendigo

**Reference**:VG/1876387

The Claims Officer will provide support to employers and workers in relation to the claims process, perform day-to-day administration of tasks within the Claims team, and will be the initial point of contact for all claims related queries.
**About us**
- The Portable Long Service Authority (the Authority) is a self-funded statutory body established to administer the Long Service Benefits Portability Act 2018. The Act, together with the Long Service Benefits Portability Regulations 2020 provide a Portable Long Service Benefits Scheme.The Authority plays an important role in allowing workers in the community services, contract cleaning and security industries to build up long service benefits based on time in their industry rather than with a single employer. We foster an inclusive and collaborative culture that celebrates achievements and allows everyone to contribute to our success.

**About the role**
- The Claims Officer is responsible for timely and accurate processing of transactional activities, particularly regarding payment of employer reimbursements and worker claims.The Claims Officer will also provide support to employers and workers in relation to the claims process, perform day-to-day administration of tasks within the Claims team, and will be the initial point of contact for all claims related queries.

**About you**
- Our ideal Claims Officer;
- Have excellent verbal and written communication skills with a strong attention to detail and numerical accuracy
- Demonstrated ability to form and develop productive relationships with internal and external stakeholders
- Be adaptable and flexible in their work, able to meet set timeframes and pivot tasks and reprioritise when needed
- Have a can-do approach to problem solving, be an out-of-the-box thinker who is solutions focused and an active supporter of continuous improvement in the claims processes
- Uphold and work towards our values of Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership and Human Rights

**Why work at the Authority**
- Located in the heart of Bendigo, where you can enjoy a modern and collaborative working environment with open plan workspaces, fully equipped meeting rooms, and state-of-the-art facilities (_Bendigo ad only)_
- We value work-life balance and offer hybrid working options, including two days of work from home per week
- You can benefit from above award wages and annual salary increases under the Victorian Public Service Enterprise Agreement
- Generous leave entitlements, along with paid study leave, paid parental leave, purchased leave and more
- Learning and development opportunities, annual performance plans, public sector networking, along with on the job learning and development
- Your well-being is important to us, which is why we offer a free and confidential Employee Assistance Program, as well as other health and well-being initiatives

**How to apply**
- Attachments can be uploaded in.doc,.docx,.pdf,.txt or.rtf formats.
- We welcome applicants from a diverse range of backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, LGBTIQ, people with disability, as diversity and inclusion drives our success._

- Applications close Friday 8 August 2025 at 11.59pm

Posted
- 25 July 2025

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