Claims Assessment Officer

Date: 18 Sept 2025

Location:

Bendigo, VIC, AU

Department: Strategy, Risk & Transactions

Description:

Job Requisition ID: 39451

Flexible work arrangements - work in a way that suits you best.

World-class learning and leadership programs.

Mentoring programs – receive support and coaching to progress your career.

This is your opportunity to join the growing Deloitte Bendigo office as a client facing funding assessment officer for a Federal Government project. As part of the assessment team, you will be responsible for reviewing and assessing applications for a Government Program, ensuring that decisions are consistent, transparent, and aligned with program guidelines.

Key Responsibilities:

Assess funding applications in line with program policies, procedures, and eligibility criteria.

Ensure assessments are conducted consistently and fairly, applying professional judgement while following established assessment frameworks.

Allocate cases and manage assessment workflows to meet service standards and timeframes.

Prepare clear and accurate documentation of assessment outcomes for record-keeping and reporting.

Communicate outcomes and provide clarification or follow-up information to internal colleagues and, where appropriate, external stakeholders.

Identify potential risks, anomalies, or issues within applications and escalate them for further review when necessary.

Contribute to the continuous improvement of assessment processes, tools, and guidance materials.

The ideal candidate will have:

Empathetic listening skills

Strong analytical and decision-making skills with attention to detail.

Ability to interpret program guidelines, policies, and supporting documentation.

Excellent written and verbal communication skills, with the ability to explain outcomes clearly and respectfully.

Strong organisational and time-management skills to manage competing priorities.

Commitment to consistency, fairness, and the principles of inclusion

Technical capabilities

Knowledge of the Microsoft Office Suite

Good technology end user skills

About your experience

You will have excellent communication and customer service skills (written and verbal) with active listening skills. You will be self-motivated with a high level of attention to detail, ability to understand client requirements and to develop relevant solutions.

Why Deloitte?

At Deloitte, we focus our energy on interesting and impactful work. We're always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.

We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone's perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.

We prioritise flexibility and choice. At Deloitte, you get trust on Day 1. We know our people get their best work done when they're in control of where and how they work, designing their work week around their client, team and personal commitments.

We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.