Account Coordinator

**Who we are**:
Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, eBags, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

Samsonite Australia is looking for an aspiring **Account Coordinator **to join our Wholesale Customer Engagement team at our **Head Office based in Mulgrave **on a **12-month, fulltime, fixed term - maternity leave cover contract. **Reporting to the Supply Chain Manager, this role is responsible for day-to-day relationships with a portfolio of Samsonite B2B and B2C customers regarding order management and supply of stock.

**Typical Duties Include**:

- Working closely with the Supply Chain team to assist with, but not be limited to
- Managing the timely and accurate processing of sales orders into the ERP (SAP) for the relevant warehouse and customer.
- Monitoring inventory levels for key SKUs to ensure fair and equitable supply to Samsonite customers.
- Managing the allocation of inventory to the sales orders and ensuring they are presented to the warehouse(s) on a timely basis
- Managing the day to day relationship with a portfolio of customers including proactive contact and issue resolution.

**About You**:

- You are keen to provide excellent customer service.
- You have strong computer and data-entry skills (Excel).
- You have strong data entry and administration skills as well as great attention to detail.
- You have a flexible and meticulous approach to work.
- You are commercially astute with the ability to manage multiple tasks.
- You are self-motivated with a positive can-do attitude and are willing to go the extra mile in order to exceed the customer's expectations.
- You have the ability to identify, investigate and resolve problems in a timely manner.
- Having had exposure to **SAP **is highly regarded, but not essential.
- This is a wonderful opportunity to work within a dynamic organisation.

**Why you'll love working here**:

- **Our employees matter. **As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.
- **Vibrant culture. **We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to diversity and inclusion empowers us to bring our authentic selves and unique differences to work every day.
- **Socially responsible. **We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.

**What we value**:
At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily.

Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.