Student Support Officer

Part-Time: 20 hours per week (Tue, Wed, Thur, Fri)
- Above Award salary with salary packaging to increase take home pay
- Help make a positive impact on peoples lives

**About Us**

**Enterprise & Training Company Limited (ETC)** is a leading not for profit provider in employment, training and business services, operating for over 35 years with a delivery footprint across New South Wales and Queensland. We are innovative, progressive and committed to making a positive difference in our communities in which we operate.

ETC is proud and excited that we have been crowned the winners of the **2023 NSW Large Training Provider of the year**So why not come and join our award winning team

We currently have an opportunity for a passionate and committed team member to join our team as **our Student Support Officer -**SEE Program in our Inala office.**

**The Role - A Day in the Life of an Student Support Officer -**SEE Program**

As an Student Support Officer you will provide essential support to students, helping them navigate their educational journey and achieve their full potential. The role achieves this by ensuring that all student-related administrative processes across ETC Training sites are accurate, centralised, and compliant with RTO Standards, contract requirements, and ETC procedures. Maintain up-to-date and compliant training documentation to support student success and adherence to regulatory guidelines.

**Your Key Responsibilities** will include;
- Provide direct support to students, including enrolment and course enquiries, and program engagement support.
- Maintain accurate and current student records and any administrative tasks related to student services, such as maintaining student records, scheduling appointments, attendance and assessment results.
- Accurate data input into Workforce Australia Online Platform.
- Assist in scheduling training sessions, assessments and student events coordinating with student and trainers for smooth operations.
- Ensure compliance of student interactions and support services with regulations and standards. Produce, verify, approve, and issue Certificates and Statements of Attainment within set timeframes.

**Criteria for Success**
- Ability to be an integral part of team
- Proven ability to support students with their study journey with ETC
- Strong organisational and time management abilities
- High level of written and verbal communication skills, proficient in maintaining accurate records and managing administrative tasks
- Experience in using Microsoft Office suite, LMS & SMS systems
- A recent, clear National Police Check
- A current QLD Blue Card

**Desirable**
- Experience within SEE Program or RTO Administration roles.

**Why work for ETC**

We pride ourselves on offering a positive work culture and environment for employees to achieve their best. We offer a broad range of benefits including;
- Above Awards and competitive salaries
- Salary packaging to increase your take home pay
- An extra week of paid leave after 5 years of service
- A variety of flexible working arrangements on offer to suit individual needs, including compressed work weeks, varied start & finish times.
- Working from home options if applicable to the role
- Paid day off for your Birthday after probation, Blood Donor, and Community Services Leave
- Access to the Fitness Passport Program
- Innovative staff reward and recognition program including paid days off
- Health & wellbeing initiatives including discounted Private Health insurance and free annual flu vaccination
- Discounted accommodation and travel offers
- Opportunities for career progression and leadership development including completion of accredited qualifications and leadership programs.
- Access to free Employee Assistance Program for you and your family

**We consider our employees as the heartbeat of our organisation. If you’re interested a rewarding career where you can enrich and change people's lives, we want to hear from you**

**How to apply**:
Applications must be submitted through ETC’s recruitment portal to be considered for the role.

**Applications Close**:
**More Information**:
ETC is committed to providing a safe environment in which children’s rights, needs and interests are met. We create a culture, adopt strategies and take action to promote child safety and wellbeing and prevent harm to children and young people. ETC is committed to implementing practices in keeping with the National Principles for Child Safe Organisations.

Our Ref: RA25152