
Data Insight Analyst
2 weeks ago
**Making data come alive at Suncorp**:
- **Flexible locations across Brisbane or Sydney**:
- **Full-time contract through to 30 April 2025**
The Insights Analyst plays a key role within the Advocacy & Oversight team, ensuring the quality, accuracy, and integrity of customer feedback data across the Bank. This role is responsible for meeting operational and regulatory reporting requirements, while also working closely with systems and data teams to provide a comprehensive view of data assets within the Group Customer Advocate team. A primary focus of the role is to enhance the Bank’s understanding of customer complaints by supporting business users and optimising insights generated through various reports. Additionally, the role ensures that operational processes are well-documented and user guides are maintained for consistency and clarity.
**What you’ll do**
- Exhibit expertise in Tableau reporting, providing training and self-service support
- Communicate project and program change to large business user groups
- Promote treating complaints handling as routine (BAU) in Bank and Insurance sectors
- Document data dictionary, FAQs, user guides, and maintain content on platforms like SharePoint, Confluence, Collibra
- Articulate business problems and update procedure guides / standard operating procedures (SOP)
- Support delivery of BAU reports and build and deploy Enterprise-level Tableau dashboards and datasets
- Identify areas for improvement to enhance complaints understanding
- Proficiently navigate data and insights systems (e.g., DB server; AWS, SQL, Tableau dashboards)
W**hat you’ll bring**
- 2+ years of data analyst experience (**desired**)
- Advanced business intelligence skills (Tableau, dashboard design, deployment, maintenance)
- Coding knowledge: SQL or Python (**desired**)
- End-to-end data journey understanding
- Experience in Tableau, MS SharePoint
- Proficiency in Word, Excel, PowerPoint, Outlook, SharePoint, confluence or Collibra
- Stakeholder influencing ability and change management skills
- Strong communication for reporting to leadership and external audiences
**What we can offer**
- A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave
- Discounts and offers on a range of retail favourite stores as well as insurance products
- Give back to our communities with payroll giving, donation matching and paid volunteer leave
- Invest in your brighter future with ongoing study support and career development programs; and
- Prioritise your work/life balance with our robust employee assistance program and dedicated employee council
Employee benefits | Suncorp Group
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
**Advertised**: 18 Sep 2024 AUS Eastern Standard Time
**Applications close**: 18 Oct 2024 AUS Eastern Daylight Time
-
Data Insights Analyst
1 week ago
Brisbane, Australia Blackroc Full timeBLACKROC is seeking a Data Insights Analyst to join a nationally renowned business in their office in Brisbane. Reporting to the team lead in the insights team, this role will involve the collection & analysis of data as well as being expected provide measurable insights for which recommendations are to be made enable more informed, business led decision...
-
Data Insights Analyst
5 days ago
Brisbane, Australia Davidson Group Services Full time**About the Company** This organisation is one of Australia's most culturally driven companies. Australian born international travel company, who operates to open up the world for those who want to see. The organisation focus on flights, stays, holidays, insurance, tours, travel money and business travel. The organisation are recognised as one of the top...
-
Data Analyst
2 weeks ago
Brisbane, Australia Data School Down Under Full time**Who are you?** We are looking for a person with a true desire to learn and the motivation to improve yourself and your skills every day. You love the idea of immersing yourself in data to drive meaningful insights and create jaw-dropping outcomes. You’ll need creativity to deliver those outcomes in meaningful, digestible forms **Who we are** At **the...
-
Senior Data Analyst – Digital Insights
1 day ago
Brisbane, Queensland, Australia beBeeDigital Full time $140,000 - $160,000Senior Data Analyst - Digital InsightsThe role of Senior Data Analyst – Digital Insights is pivotal in driving growth, engagement, and efficiency through informed data-driven decisions. This dynamic position oversees the setup, configuration, and optimization of Google Analytics 4 (GA4) stacks, ensuring a solid measurement framework underpins our digital...
-
Procurement Data
5 days ago
Brisbane, Australia Davidson Group Services Full time**About the Company** This organisation is one of the world's leading professional services and consulting firms. With an exceptional reputation for client service, customer delivery and commercial advisory, this firm has an unparalleled track-record of success in all its core markets. **About the Role** As Procurement Data & Insights Analyst, you will...
-
Data and Insights Analyst
2 weeks ago
Brisbane, Australia WorkCover Queensland Full time**Job no**: 493467 **Work type**: Permanent - Full Time **Location**: Brisbane CBD **Categories**: Finance & Strategy Group At WorkCover Queensland our vision is to be the best worker’s compensation insurer, to make a positive difference to people’s lives and to keep Queenslanders working. Our flexible work environment allows you to be your best every...
-
Principal Data Insights Analyst
6 days ago
Brisbane, Australia Exclaim IT Pty Ltd Full time**Related jobs**: We are sorry, but there are currently no jobs to show. - Location: Brisbane, Queensland - Type: Contract - Job #14861 **About the role**: Development Services seeks a culture of risk and data led decision making. Leading the Data Analytics Team, the Principal Data Insights Analyst will develop and maintain appropriate systems and...
-
Insights Analyst
5 days ago
Brisbane, Australia Queensland Government Full timeCross River Rail Delivery Authority (CRRDA)...Your chance to work with the best! Cross River Rail will transform the way we travel to, from and through Brisbane in the future. It is a catalyst for wider rail transformation underway across the South East Queensland and it is already playing a key role in how we prepare for the 2032 Olympic and Paralympic...
-
Insights Analyst
6 days ago
Brisbane, Australia Australian Retirement Trust Full time**Take hold of a monster opportunity and join Australian Retirement Trust as an Insights Analyst. Drive strategic growth with cutting-edge data insights!** **Why join us?** - You'll get 14% super as standard, to help your future come alive. - Unleash your potential and build a career to be proud of through excellent training and development opportunities. -...
-
Insights Analyst
4 weeks ago
Brisbane, Queensland, Australia Ray White Group Full timeBris,QLD, Melb,VIC, Bris,QLD, Melb,VIC, AustraliaLMG is the largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers. Proudly family-owned and led, LMG supports businesses operating under their own brand, or the Loan Market brand, and partners with over 70 banks and lenders. The...