Sales & Service Banking Consultant, Tweed Heads

**Job Title**: Sales & Service Banking Consultant, Tweed Heads South NSW - Suncorp Bank
**Req ID**: 79320
**Department**: SB SEQ South
**Division**: Suncorp Bank
**Location**: Tweed Heads South
About Us
About the Role
As a Sales and Service Banking Consultant, you are to assess the financial needs of customers and provide options to meet those needs in pursuit of specific sales, service and connected customer targets including addressing customers’ transactional banking needs.
**Role Location**: Tweed Heads Branch, Shop 75, Tweed City Shopping Centre, 54 Minjungbal Drive, Tweed Heads South NSW 2486
**Role Type**: 20 hours Flexible Part Time, Permanent
What will your day look like?
**As a Sales and Service Banking Consultant, you will**:
Generate opportunities for deposits and home lending using the agreed sales process.
Provide recommendations to the Branch Manager for initiatives to improve sales performance of the store.
Assess customer needs through open and targeted communication with customers and recommend appropriate options using the agreed sales process.
Provide accurate and timely service by processing over-the-counter transactions (deposits, withdrawals and transfers) in an efficient and accurate manner.
Actively promote and support customers in the use of alternative electronic distribution methods for conducting day to day banking (e.g. ATM, Phone Banking, Internet).
Support and demonstrate a risk management culture in line with Suncorp Bank’s values.
Proactive identification and escalation of risks and issues related to your role responsibilities& captured as a service request in Ignite. Adherence to Suncorp Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Tertiary Qualifications in business, commercial or finance are desirable.
Demonstrated experience in a retail customer sales & service environment
Analytical skills - ability to develop solutions and courses of action and recommend solutions by using an information base to identify key issues, compare with other data and determine cause-effect relationships.
Attention to detail - accurately checking and processing tasks and showing concern for all aspects of the role.
Change Management - ability to recognise, understand and support need for change and anticipate the impact on both the team and self.
Commercial Acumen - ability to recognise and implement business strategies to drive profitable growth, customer acquisition, customer experience and sales productivity.
Communication Skills - ability to convey and explain information, coherently and confidently both oral and written.
You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us?
Suncorp Bank is a proud part of the ANZ Group and a place where you’ll be doing work that really matters. That’s because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.
Our team members’ wellbeing is a top priority and we know it’s the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.
Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.
Job Posting End Date
30/10/2024, 11.59pm, (Melbourne Australia)