Client Services Manager

2 weeks ago

Jamisontown, Australia Johnny H Full time

Johnny H is disability support done differently, providing services and support to clients with disabilities, to give them greater personal and community engagement in both a group, travel & one on one setting. We also love to travel giving our clients memorable experiences interstate and overseas.

This role is an integral part of the national management team; a team that strive every day to provide the best results for our clients, employees, families and the community.

**The Job**:
As the Client Services Manager you will be responsible for client acquisition and retention, with previous experience in a senior client facing management role.

**Responsibilities**:

- Liaise with clients, Support Coordinators and all community stakeholders
- New client onboarding and client relationship management including client profiles, Service Agreements, Schedule of Supports and Risk Assessments
- Business development & building new referral pathways
- Generating and converting leads at a national level across our 3 locations in Canberra, Western Sydney and the Gold Coast
- Ongoing relationship with clients and their JohnnyH support team to ensure highest level of service and care
- Managing to a successful outcome, any client complaints
- Weekly client debtors and collections

**The successful individual will have**:

- Strong communication skills and have a high level of empathy
- Experience in a similar role; having worked previously in a high performing customer service team
- Aptitude for networking at events & business development including travelling to all 3 regions for Industry and trade shows
- Leader who influences people
- Understanding of the NDIS and client engagement, having previously worked with people with a disability and the NDIS (essential)
- Strong sense of community with a desire to go above and beyond.
- WWVP (or willingness to obtain).
- Current First Aid Certificate (or willingness to obtain).
- NDIS Worker Screening Check.

Pay: $90,000.00 - $110,000.00 per year

Ability to commute/relocate:

- Jamisontown, NSW 2750: Reliably commute or planning to relocate before starting work (preferred)

Work Authorisation:

- Australia (required)

Willingness to travel:

- 50% (required)

Work Location: In person

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