Training Centre Administrator

**Role and Responsibilities**

**About CAE**

At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying software-based simulation training and critical operations support solutions. Above all else, we empower pilots, cabin crew, airlines, defence and security forces and healthcare practitioners to perform at their best every day and when the stakes are the highest. Around the globe, we’re everywhere customers need us to be with more than 13,000 employees in approximately 250 sites and training locations in over 40 countries. CAE represents more than 75 years of industry firsts—the highest-fidelity flight, mission and medical simulators and training programs powered by digital technologies. We embed sustainability in everything we do. Today and tomorrow, we’ll make sure our customers are ready for the moments that matter.

**Training Centre Administrator**

As our Training Centre Administrator you will be the first point of contact for staff, customer and interested parties regarding site related issues. You will play a key role in scheduling customer training sessions and provide support to the operation to ensure it runs effectively.

**Are you ready to**:

- Own customer service - you will be the primary point of contact responsible for providing on site client assistance to resolve problems and handle complaints. You will proactively promote and encourage customers to complete customer satisfaction surveys.
- Manage all Accounts Payables and Receivables - you will maintain and build strong working relationships with suppliers and service providers.
- Plan and schedule - you will schedule resources to accomplish client training and instructor training. You will work closely with customer schedulers to plan annual schedules in advance.
- Take ownership of all general administration - monitoring and answering all incoming telephone calls, providing admin support to centre leaders and staff. You will be responsible for social events, managing stationary stocks, arranging couriers etc.
- Excellent Communication skills, written and oral
- Self-motivated
- Ability to work with multiple teams
- An analytical mind, highly organised and the persistence to problem solve
- Self-motivated and takes ownership of problem resolution activities
- Ability to assess work requirements and time to complete a task
- Excellent time management skills

**CAE offers**:

- an environment where your initiatives will be recognized and valued.
- the opportunity to work on a variety of projects on a multidisciplinary team.
- flexible schedules.
- attractive employee benefits.

Come share your passion with us

LI-KM1

**Position Type**

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

**Equal Employment Opportunity**

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.

The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.