Manager - Claims, Recovery & Health

**Help us deliver a better tomorrow**
Australia Post is delivering for all Australians. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

**About the Opportunity**

Step into a critical role within Australia Post’s Recovery & Health team. As a **Manager Claims, Recovery and Health** you will oversee the strategic management of workplace injury claims, drive health and recovery outcomes, and ensure compliance with workers’ compensation policies and procedures. You’ll be responsible for leading a team dedicated to supporting our people in their return to work and health, delivering exceptional customer service, and developing collaborative solutions that optimise health outcomes.

**What You’ll Deliver With Us**

Reporting to the Head of Claims, Recovery and Health, you’ll take ownership of developing your team’s capabilities through coaching and mentoring, act as the escalation point for complex cases, and provide education and advice to managers. You’ll design and implement strategic programmes that enhance workers’ compensation service delivery, support positive health and work outcomes, and reduce organisational risk.

You’ll foster collaborative relationships with stakeholders across Liability, Litigation, Workplace Recovery, Workplace Relations, Human Resources, and Operational teams, ensuring sustainable return-to-work outcomes and a comprehensive approach to recovery and health for both our people and the business.

**You’ll Also**
- Drive the success of the Recovery & Health Team by leading efforts to achieve improved health outcomes and enhanced team performance for all team members.
- Measure and analyse performance metrics to identify improvement initiatives through claims management strategies with a focus on health & recovery outcomes.
- Provide high level advice and guidance to Health & Recovery Partners in relation to claims management strategies.
- Encourage digital innovation, align discussion with strategy, and uses data to monitor and improve Recovery & Health performance.
- Contribute to the management of the operating budget and expenditure.
- Provide detailed analysis of the incapacity claims portfolio and the strategy outcomes to minimise risk.

**About you**

With proven experience in leading and motivating teams for high performance, you excel at building collaboration and driving positive change across injury management functions. Your communication and influencing skills enable you to advise senior business, HR, and operational leaders effectively. You thrive in fast paced environments, balancing empathy with commercial acumen, and you’re not afraid to lead conversations that drive real change. With a collaborative mindset, you bring energy, resilience and a customer first approach to everything you do.

**You’ll Also Need**
- Ability to build collaboration and influence change across the Health Injury Management teams.
- Demonstrated ability to engage and influence a wide range of stakeholders, including unions, HR, medical professionals and operational leaders

**How we’ll deliver for you**
- Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
- We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day. They’re the TIES that bind our team together
- Flexible working, across head office and facilities across the network

**We’re delivering together**

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.