Patient Liaison Officer

Requisition No: 5881- Executive Division: Chief Financial Officer- Division: Finance- Program: Revenue Services- Department: Revenue Services- Enterprise Agreement: Varied Health and Allied Services, Managers and Ad- Job Function: Administration & Leadership- Project:
**Location**: Footscray Hospital
- **Employment Type**: Full-Time, Fixed Term (until February 2027)
- **Salary**: Admin Grade 2 + Superannuation + Salary Packaging
- **About the Role**:

- Western Health has an exciting opportunity for an enthusiastic and motivated individual to join our Patient Liaison Team in a full-time, fixed-term position (12-month maternity leave coverage).
This role is primarily based at our Sunshine and Footscray campuses, with occasional travel required to other Western Health sites as needed.
We are seeking an individual that is team oriented and passionate about providing excellent customer service to all internal and external stakeholders whilst helping to drive successful revenue outcomes.
** Key Responsibilities**:

- Extensive communication with patients, family, carers and hospital staff
- Fast paced Customer Service role in busy Public Hospital setting
- To determine the correct patient classification including Medicare ineligible patients
- Obtain patient information such as patient health insurance fund details
- Having financial discussions and obtaining paperwork and payments
- Liaising with health funds to determine patient eligibility
- Being responsible for the revenue recovery of Medicare Ineligible patients; this role actively promotes patients to pay upfront for their hospital journey in a timely manner to satisfy revenue department requirements
- **About You**:

- Strong interpersonal and communication skills
- Help drive successful revenue outcomes
- Health fund or previous PLO experience preferred
- Competency to interpret/analyse data
- Demonstrated ability to build rapport, negotiate and form relationships with patients and staff at all levels
- Being a team player and showing problem solving initiative
- Adaptable
- **Position Description**
** About Western Health**
- Western Health is one of the largest healthcare providers in Victoria, caring for a vibrant, diverse and rapidly growing community of one million people in Melbourne’s western suburbs.
- With more than 13,000 staff, Western Health delivers 800,000+ occasions of care every year, providing high-quality, person-centred care across every life stage.
- We provide a combination of hospital, community-based, at-home and in-reach services to aged, adult and paediatric patients and newborn babies. Specialties include oncology, renal, mental health, women’s health and maternity, chronic diseases, geriatrics and cardiology.
- We have remarkable strengths in chronic disease, complex care and developing innovative and sustainable healthcare solutions. Our experience at the coalface of healthcare delivery for some of Australia’s most culturally and socioeconomically diverse and vulnerable populations provides us with unique insights into the most pressing health challenges.
- Western Health operates four acute public hospitals: Sunshine Hospital (including Joan Kirner Women’s and Children’s), Footscray Hospital, Williamstown Hospital and Bacchus Marsh Hospital. We also operate Sunbury Community Hospital, Sunshine Mental Health and Wellbeing Centre, Melton Health and Community Services, Bacchus Marsh Community Health Centre, Caroline Springs Community Health Centre and Grant Lodge Residential Aged Care in Bacchus Marsh. Western Health also provides the primary healthcare service at the Dame Phyllis Frost Centre, a women’s prison located in Ravenhall.
** Why join us?**
- **Compensation and benefits**
- Competitive salary packages aligned with market standards.
- Health and wellbeing programs, including flexible work arrangements.
- Scholarships and grants to support your continuous learning journey.
- **Learning and development opportunities**
- Access the Western Health Learning Academy (WHA) for personalised learning pathways.
- Professional growth programs, including postgraduate studies and clinical education.
- Mentorship and career support.
- **Community impact and inclusion**
- Make a meaningful difference in patients’ lives through compassionate care.
- Join a workforce that champions diversity and inclusion.
- Engage in community wellbeing initiatives and groundbreaking healthcare research.
- **Organisational culture and environment**
- Thrive in a collaborative, compassionate and innovative team environment.
- Be part of a culture that celebrates continuous improvement and excellence in healthcare.
- **Ready to make an impact?**
- If you’re passionate about supporting patients in their healthcare experience, we’d love to hear from you.
_ If you are currently employed at Western Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the intranet before applying._
** Clo