Administration Officer

**Job no**: 502490
**Work type**: Fixed Term
**Location**: South Brisbane
**Categories**: Administration

**About the role**

The Mater Hospital Administration Team has an exciting opportunity for an experienced Administration Officer to join the Appointment Management team in a maximum term full time contract until 30th November 2025.

**Salary range: $31.24 - $36.44 per hour** plus 11.5% superannuation and**access to not-for-profit salary packaging up to $15,900** +**access to many staff benefits

**What you’ll be doing**

As an Administration Officer within Appointment Management, your role will involve but will not be limited to:

- Provide exceptional customer service to patient and clients
- Book, reschedule, and cancel outpatient appointments in accordance with hospital guidelines and clinical timeframes.
- Liaise effectively with clinical and administrative staff to ensure accurate scheduling.
- Ensure referrals and waitlists are managed appropriately in accordance with relevant policies
- Maintain a high level of discretion and confidentiality, complying with administration, and financial policy and procedures, and maintain accurate patient information in hospital systems such as IPM and Verdi
- Identify and escalate booking conflicts, access issues, or capacity constraints to relevant Administration Coordinators or managers.
- Support improvements in clinic utilisation and flow through proactive scheduling practices
- Comply with privacy and confidentiality requirements and uphold professional standards in all communications.
- Provide relief support to reception or call centre roles when required
- Maintaining and meeting multiple KPI’s on a daily basis

**About you**
- Experienced in customer service and administration
- Highly developed time management and organisational skills
- Strong computer skills including competence in using Excel, and Patient Administration systems (or the ability to quickly learn new systems)
- Excellent customer service and interpersonal communication skills
- Ability to organise and prioritise work effectively within a busy, fast-paced, demanding environment
- Availability for all shifts across a 5-day working week between 6am to 7:00pm

**Why join us?**

Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare, education, fundraising & philanthropy and research — and it’s our people who make the difference.

We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence.
- **Increase your take-home pay** with generous salary packaging options, including meal and entertainment benefits
- **Grow your career** with access to industry-leading training and professional development through Mater Education
- **Wellbeing support** through our Employee Assistance Program and on-site pastoral care teams
- **Access a range of health and wellbeing services** with a corporate discount on private health insurance
- **Exclusive discounts** across dining, retail, travel, accommodation (just to name a few)
- **Stay active** with unlimited access to discounted gyms via the Fitness Passport program
- **Convenient, discounted on-site parking**:

- **Enjoy great food** with reduced prices at our campus cafés and coffee spots
- **Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team.**

Be part of something bigger. Make your move with Mater. **#MAKEYOURMATERMOVE**

**Applications close on Wednesday 18th June 2025.**_Please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW_

Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.
- For more information regarding Reconciliation at Mater, please visit our _Reconciliation webpage_._

**Advertised**: 04 Jun 2025 E. Australia Standard Time
**Applications close**: 18 Jun 2025 E. Australia Standard Time