Customer Relationship Officer

2 weeks ago

Blacktown, Australia StrategyByte Full time

**Job Title**: Customer Relationship Officer

**Location**: Blacktown, NSW 2148

**Job Type**: Casual

**About Us**:
StrategyByte is a results-driven marketing agency committed to helping brands grow through smart strategies, creative content, and measurable campaigns. We're looking for a proactive and enthusiastic **Customer Relationship Officer** to be the voice of our agency—building connections, nurturing leads, and supporting our outreach efforts.

**Job Overview**:
As a **Customer Relationship Officer**, you will play a key role in generating leads, maintaining communication with potential clients, and assisting with content initiatives that support business development. You’ll be the first point of contact for many prospects and a crucial part of our growing client success team.

**Key Responsibilities**:

- Make **cold calls** to potential clients to introduce our services and generate interest.
- **Maintain and update CRM systems** with call notes, follow-ups, and lead statuses.
- **Build and nurture relationships** with leads and prospects through regular communication.

**Follow-Up & Conversion Support**
- Collaborate with the sales and marketing team to **qualify leads** and assist in closing deals.
- Help schedule discovery calls or meetings between potential clients and the strategy team.

**Content Support & Coordination**
- Provide feedback from prospects to improve marketing content and messaging.
- Work closely with the content team to **ensure consistent messaging** in all client-facing communications.

**Qualifications**:

- Excellent verbal and written communication skills.
- Confidence in making phone calls and handling rejections professionally.
- Strong organisational skills and ability to manage follow-ups independently.
- Creative mindset and a basic understanding of marketing or digital services is an advantage.
- Bachelor’s/ Diploma degree in Business, Marketing, Communications, or a related field (preferred but not mandatory).
- Preferred work experience in relevant field: 1 Year

**What We Offer**:

- A dynamic, creative, and collaborative work environment.
- Ongoing training and mentorship.
- Opportunity to work closely with experienced marketers and strategists.
- Competitive salary and performance-based incentives.

**Job Type**: Casual

Pay: $32.00 - $35.00 per hour

Expected hours: 15 - 22 per week

Application Question(s):

- Do you have any visa restrictions?

Work Authorisation:

- Australia (preferred)

Work Location: In person

Application Deadline: 06/05/2025
Expected Start Date: 15/05/2025

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