Customer Service Officer ATSI

Employment | Blacktown | Maximum Term - Full-time

• Full-time maximum term position to 31 July 2026, based at our Blacktown NSW Office
• Support clients who identify as Aboriginal or Torres Strait Islander, to address/overcome barriers to employment
• We are seeking applications for a Customer Service Officer from candidates who identify as being from Aboriginal or Torres Strait Islander descent pursuant to the exemption under section 126 of the Anti-Discrimination Act 1977 (ADA) granted by Anti-Discrimination NSW to AMES Australia.
• Annual salary is $55, % super
• Other benefits include:
• • Regular performance feedback and performance review process
• Supportive environment and caring work culture with work/life balance
• Cultural Diversity
• Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
• Flare Employee Discounts Program
• 17.5% Annual Leave Loading
• Employee Assistance Program (EAP)

About the role:

As the first point of contact for internal and external clients, you will provide high quality customer service and administrative support, and source information, advice and guidance in relation to the operation of the Humanitarian Settlement Program for clients and the team at Dandenong. If successful, you will need to have sound written and verbal communication skills with the ability to communicate service requirements to clients as well as demonstrating an ability to adapt, and be flexible in the wake of a complex working environment. Well-developed computer skills and sound time management capabilities are essential.

To be considered for this role, you will be able to demonstrate the following key selection criteria:

• Minimum of Certificate III in Business Administration or similar field and/or at least 3 years' experience in a frontline customer service role
• Proven ability to deliver outstanding customer service and support, including the ability to communicate with a range of people (e.g CALD communities and challenging clients)
• High level computer skills and proficiency in MS Outlook, Word, Excel and PowerPoint
• Demonstrated ability to take initiative, problem solve and take the extra mile to engage customers
• Working knowledge of CRM systems and practices and/or other client databases
• Ability to work both independently and collaboratively as part of a team in a busy environment
• Excellent communication and presentation skills

Applications for this position will be accepted up to 6 PM on Friday 31 October 2025, however interviews and/or other selection processes will commence as suitable applications are received.

To apply for this position please submit:

• Your current resume
• Cover letter addressing the key selection criteria outlined above

About us

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.

AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act. Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for position).

AMES Australia's Values include: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights