Technical Manager

4 days ago

Melbourne, Australia Gallagher Full time

**About the role**

As a Technical Manager, you will provide specialist technical oversight and knowledge to your claims team. As the primary specialist for technical knowledge, you will use your unique skillset to provide coaching and mentoring to claims staff with relation to technical claims matters.

You will also use your strong knowledge of worker’s compensation legislation to review and endorse sustainable claims decisions, liaise with legal parties relating to claims disputes, and provide technical reviews to complex claims management strategies.

**Your responsibilities will include**:

- Guiding, advising and assisting employer clients who require specialist technical assistance
- Interacting with and providing instructions to Legal Panel Firms within the required timeframes on all pre-litigated and litigated matters
- Providing employers, employer consultants and other involved parties with updates in relation to litigated matters
- Undertaking adverse decision quality revisions and endorsements
- Completing case conferencing with Case Managers and attending claims review meetings when required
- Undertaking pre-conciliation checks, assisting with strategy considerations and attending conciliation conferences as required
- Mentoring and coaching other members of your team

**We’re interested in hearing from people who possess**:

- Fantastic customer service skills
- Exceptional communication and interpersonal skills
- Experience in client service role
- Coaching, mentoring, and leadership skills
- Bachelor of Law Degree and/or Industry Related Qualifications will be ideal

**If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but daily you’ll experience the following**:

- Attractive remuneration packaging & flexible work arrangements - including Work from Home
- Paid Parental Leave
- Excellent working environment - friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities;
- Exciting career - as our Company grows, so do the opportunities for our people;
- Opportunities for ongoing education and development;
- Service recognition awards; and employee assistance program for yourself and immediate family members.

**To apply**:
To be considered for this opportunity you must have right to live and work in Australia when applying.

Agency applicants will not be considered for this position.
- Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business._

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