IT Support Technician

Fortitude Valley, QLD, AU, 4006**About John Holland**:
At John Holland, our purpose is simple, we transform lives with everything we do. We’ve always known at its heart infrastructure is about people — our customers, our employees, and the communities in which we work.

That’s our difference. Deep experience and capability with a genuine care about creating better lives for people along the way.

Be part of a team that thrives on rising to the challenge of transforming lives for good.

**About the Role**:
This is not your average IT Support Technician role. You will be customer-facing and solutions focussed in supporting users based out of our office in Fortitude Valley. You will be curious, energetic and diligent, and motivated by engaging with users, understanding their needs, providing an excellent customer service experience, and seeing issues through to resolution. You will be responsible for supporting our technical infrastructure, daily end user support and maintenance and administration of IT Systems in a diligent and responsive manner to ensure a high level of service to the business.

**What you will do;**:

- Work to resolve Level 2 support requests, phone calls and walk-up requests
- Provide support to the wider IT Team to manage, install, test and troubleshoot new technology and systems
- Assist in reviewing technologies to determine suitability for the project and wider business
- Maintain, assign and reassign IT devices and assets
- Mobilise, support and demobilise project offices all the way from installing network hardware and video conferencing equipment to end user device installs at desks

**What we are looking for;**:

- Tertiary qualifications in Computing or other relevant discipline
- Significant Help Desk and Level 1-2 support experience ideally within construction/engineering
- Strong IT networking and troubleshooting skills
- Active directory, Service Now, MS Teams and Office 365 experience
- Excellent time management and organisational skills
- A logical approach to problem solving and strong attention to detail
- Positive attitude and superior customer services skills

**As part of the team, you help us deliver on our promise to transform lives.**:
Your success is reflected in ours, so we’re committed to being an employer of choice. We pride ourselves on having a diverse and inclusive workplace, as different perspectives and ideas will deliver our long-term success.

We want you to be with us for the long-term, so providing you with rich career experiences and ongoing development is our priority.

**What’s in it for you when you join John Holland?**:
We’re about connecting your sense of purpose to ours. We understand that your career is one of the biggest ways to have an impact on the world. We also believe in supporting you as a whole person, not just an employee.

We reward and support our people in so many ways. This starts with being flexible about how different people like to work. From industry-leading leave policies to wellbeing and relationship support, your needs sit at the heart of our employee benefits.

We offer:
**Competitive remuneration** with salary continuance, and salary sacrifice packaging options available.

**Great leave benefits** including 18 weeks paid parental leave with superannuation and up to an extra 18 weeks of superannuation paid on further periods of unpaid parental leave, multicultural leave exchange and two additional John Holland Days to prioritise health and wellbeing.

**Career progression** underpinned by our exciting pipeline of work means you’ll have the opportunity to work on iconic projects that are shaping cities and communities.

**Learning and development** **opportunities** where you’ll have access to emerging talent programs, building your career through clear career pathways, and technical and leadership training and development opportunities.

**Inclusion and diversity** is part of how we work and do what we do at John Holland. Our active commitment to being an employer of choice is evident in the delivery of our Gender Equality Strategic Plan supported by our Pride, Celebrate Women, RAP and Grow networks.

**Job Segment**:Construction Engineer, Engineer, Engineering